Supervisor Hotel Operations- Full Time, PBX/Telephone (Harrah's SoCal)

Murrieta, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $44,400.00 - $68,700.00

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee Discounts

Training and Development

performance bonuses

Job Description

Harrah's Resort Southern California is a premier resort and casino destination located in Funner, California. As the fourth largest resort property in San Diego County, it offers an exciting and dynamic environment where creativity, innovation, and inspiration are encouraged and celebrated. Known for its commitment to delivering exceptional guest experiences, Harrah's Resort is dedicated to making grownups smile by providing top-notch entertainment, gaming, dining, and hospitality services. The resort values a positive and inclusive workplace culture, known as the "funner" culture, where employees are empowered to be their best selves and contribute to a vibrant team atmosphere.

The Front Offi... Show More

Job Requirements

High school diploma or equivalency required
ability to stand for long periods
ability to move around casino, hotel and front desk areas throughout shift
must be able to lift and carry up to 50 pounds
manual dexterity to operate computer and office equipment
ability to respond to visual and aural cues
ability to tolerate secondhand smoke
ability to bend, stoop, crouch, kneel, twist, balance and work at a desk
ability to respond calmly in crisis and handle fast-paced environment
must be able to work any day and any shift
ability to maintain equilibrium and repetitive bending and lifting
ability to reach for objects and use keyboard and calculator
ability to communicate effectively
must present a well-groomed appearance

Job Qualifications

College degree preferred, hotel or business management preferred
minimum two years front desk experience
minimum one year guest service or valet operation experience in a large hotel
supervisory experience preferred
superior customer service skills
proficiency in Microsoft Office and LMS/CMS systems preferred
excellent oral and written communication skills
ability to develop and enforce standard operating procedures
well-developed interpersonal skills
ability to plan, organize and complete work independently
ability to communicate clearly in English
ability to set and achieve high performance standards
ability to remain calm in emergencies
ability to work as part of a team
well-groomed appearance

Job Duties

Provides supervision in daily tasks of front desk, bell desk, valet and PBX teams
supervises day-to-day operations of hotel front services to achieve customer satisfaction and quality service
ensures compliance with policies and standard operating procedures
creates a fun and exciting work environment for employees and guests
seeks employee input on new ideas to improve service standards
promotes positive work environment to increase customer satisfaction scores
responsible for training, developing and motivating employees to increase retention
greets and welcomes customers and serves as hotel management representative
directs shift operations to maintain service and comfort standards
prepares daily reports on hotel activities and financial results
schedules staff according to business demands
recommends personnel changes including hiring and promotions
approves wage and salary adjustments and vacation
provides coaching and documentation of work-related activities
prepares and coordinates performance reviews
establishes and administers policies and procedures
communicates program and event changes to employees
handles guest complaints and inquiries promptly
provides direction and training to maintain positive work environment
builds relationships with guests
maintains knowledge of emergency procedures
performs managerial duties as assigned
monitors legal compliance
attends training and department meetings
ensures safety and security
resolves guest problems efficiently
generates and analyzes reports to monitor efficiency and costs
assists in goal setting and strategy implementation
reports operational problems
spends time interviewing and selecting employees
conducts performance reviews
makes or recommends wage increases and promotions
maintains physical ability to perform job functions including standing, lifting, and operating equipment
complies with attendance and regulatory policies

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: