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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Day One Benefits
Job Description
Hilton Grand Vacations is a premier leader in the vacation ownership industry, renowned for its commitment to innovation, quality, and a strong culture of continued growth. Established as a major player in hospitality and vacation services, Hilton Grand Vacations prides itself on delivering exceptional guest experiences across its diverse portfolio of resort locations worldwide. The company fosters a dynamic environment where Team Members are valued and empowered to contribute to the organization's success with a spirit of dedication and professionalism.
As a Front Desk Supervisor at Hilton Grand Vacations, you will play a vital role in overseeing the daily ... Show More
As a Front Desk Supervisor at Hilton Grand Vacations, you will play a vital role in overseeing the daily ... Show More
Job Requirements
- High school diploma/GED
- prior related experience
- ability to read, analyze and interpret complex documents
- ability to build and interpret business communications and reports
- basic mathematical skills
- highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
- excellent interpersonal and service skills
- ability to resolve conflict, think on their feet, influence and mentor others
Job Qualifications
- High school diploma/GED
- prior related experience
- ability to read, analyze and interpret complex documents
- ability to build and interpret business communications and reports
- basic mathematical skills
- highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
- excellent interpersonal and service skills
- ability to resolve conflict, think on their feet, influence and mentor others
- associate's degree/college
- 3+ years of related experience
- prior management/supervisory experience
Job Duties
- Supervise the Front Office daily operations
- assist guests with check-in and check-out as well as giving support and assisting the Front Desk staff with any questions or guest situations
- greet and welcome owners/guests upon arrival
- register guests into the computer, verifying reservation, address, and credit information
- promote the Hilton Grand Vacation services and provide recognition and benefits to all present members
- responsible for training and direction of new department Team Members
- ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied
- provide ongoing training and support to the team
- maintain a house bank and make a deposit and accurate report of receipts daily
- supervise and ensure the accurate sequences of events for proper registration and check out of guests
- assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk
- post miscellaneous charges as requested
- maintain a daily log of all guests' opportunities with corrective action steps
- follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling
- follow-up on credit opportunities during each shift
- other duties as assigned by management
- regular attendance in conformance with company standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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