Supervisor Food Services

Advocate Health is the third-largest nonprofit, integrated health system in the United States, resulting from the merger of Advocate Aurora Health and Atrium Health. Operating under different names including Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin, Advocate Health is a leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, the system serves nearly 6 million patients and conducts hundreds of clinical trials and research studies with the Wake Forest University School of Medicine as its academic core. Recognized nationally for its expertise in areas such as cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal programs, Advocate Health employs around 155,000 teammates across 69 hospitals and over 1,000 care locations. It also supports one of the nation’s largest graduate medical education programs, providing training for more than 2,000 residents and fellows across over 200 programs. Advocate Health is steadfastly committed to equitable care, contributing more than $6 billion annually in community benefits.

Within this extensive and dynamic organization, the Food and Nutrition Department at Wake Forest Baptist Medical Center seeks a dedicated Food Service Supervisor. This full-time, benefits-eligible position involves working a variable schedule, including weekends, and offers a competitive pay range of $24.10 to $36.15 per hour. The position requires oversight of multi-functional food service operations including retail areas like sandwich stands, salad bars, grills, hot foods, and tray lines, ensuring exceptional customer satisfaction through effective management and operational oversight. The Food Service Supervisor plays a pivotal role in daily operations, ensuring that employees have the necessary equipment, inventory, and resources to meet goals and deadlines. They will assist with cash controls and payroll functions, monitor and resolve potential problems, and delegate responsibilities effectively. Providing positive and constructive feedback to employees is a key function of this role, aimed at rewarding, coaching, correcting, and motivating employees to perform at their best.

Moreover, the supervisor ensures compliance with federal, state, and local regulations as well as hospital policies involving quality assurance, safety, operations, and personnel. The role involves establishing safety measures, conducting relevant training, and maintaining equipment to create a safe and compliant work environment. The Food Service Supervisor also sets and implements quality improvement standards, fosters employee relations and satisfaction, and maintains high service delivery standards. Additionally, promoting workplace diversity initiatives is integral to the role, reflecting Advocate Health’s commitment to inclusivity. Candidates should possess excellent oral and written communication skills, strong analytical abilities, and a profound commitment to customer service. They must have the ability to handle stressful situations effectively and develop positive relationships with supervisors, staff, customers, and vendors, all while upholding ethical standards and company policies. Exposure to the physical environment of food service areas, including kitchen and retail spaces with associated risks, is expected. This position requires a high school diploma or GED equivalent with two years of supervisory experience, with an associate’s degree preferred. ServSafe certification is mandatory. Advocate Health provides comprehensive total rewards including competitive compensation, premium and incentive pay, generous retirement and benefits packages, and opportunities for career development, making this an excellent opportunity for qualified candidates seeking growth and stability in a supportive healthcare environment.