Supervisor, Food & Beverage

Great Wolf is a renowned family-focused resort and entertainment company dedicated to creating memorable experiences for guests of all ages. Known for its indoor water parks, themed accommodations, and family-friendly activities, Great Wolf has established itself as a premier destination for family vacations across North America. The company prioritizes exceptional customer service, operational excellence, and a vibrant work culture that supports diversity, inclusion, and professional growth for its employees.

The Food Outlet Supervisor role at Great Wolf is a pivotal leadership position that directly impacts the daily food outlet and lodge operations. This role requires a dynamic individual who is passionate about hospitality and excels in managing both people and processes. As a Food Outlet Supervisor, you will be responsible for executing business requirements, supporting the food and beverage team, and enhancing the overall guest and team member experience. This position offers flexible employment options, including full-time, part-time, and varied scheduling arrangements, with a competitive pay rate of $22 per hour.

The Food Outlet Supervisor is tasked with overseeing all aspects of food outlet operations to ensure adherence to lodge standards and successful completion of daily tasks. Key responsibilities include supervising Point of Sale (POS) transactions, managing staff performance and schedules, maintaining cleanliness and safety standards, and ensuring compliance with sanitation and alcohol beverage control policies. This role involves active engagement with both guests and pack members (employees), providing coaching, recognizing team efforts, and resolving concerns promptly and professionally.

This position is ideal for individuals with leadership experience in food service settings who are looking to grow their careers in hospitality. Great Wolf supports its employees through various development programs, including cross-training, scholarships, and access to Great Wolf University, which offers on-the-job training and leadership development opportunities. Additional perks include discounted vacations for employees and their families, wellness programs, flexible scheduling options, and a supportive environment that champions diversity and inclusion.

Working as a Food Outlet Supervisor at Great Wolf means being part of a team that values collaboration, quality service, and continuous improvement. The role demands strong communication skills, proficiency in POS systems and Microsoft Office, and the ability to handle operational challenges with a positive outlook. Physical requirements include lifting up to 30 pounds, standing, walking, bending, stretching, and twisting for extended periods.

In summary, Great Wolf offers a rewarding career path for motivated individuals passionate about leading successful food service operations in a family-oriented resort environment. The Food Outlet Supervisor not only ensures operational success but also plays a crucial role in fostering a welcoming atmosphere that reflects the company’s commitment to exceptional guest experiences and employee well-being.