Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,200.00 - $66,900.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Night Shifts
Benefits
Employee flight privileges
Training and development programs
Comprehensive health benefits
Life insurance
Paid Time Off
retirement plans
Employee Assistance Programs
Job Description
Envoy Air is a well-established regional airline known for its safety, reliability, and commitment to excellence. As a wholly owned subsidiary of American Airlines Group, Envoy Air operates an extensive network of flights across the United States, providing essential regional air service with an emphasis on quality customer experience and operational efficiency. The airline prides itself on stable and secure employment, offering a fast-growing work environment where employees can thrive professionally while contributing to the organization’s continued success. At Envoy Air, employees are regarded as valuable partners in delivering exceptional airline services under a corporate umbrella that values innovation, safety,... Show More
Job Requirements
- Minimum age 18
- High school diploma or GED equivalent
- Possess a valid, unexpired and unsuspended state driver's license
- Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs
- Ability to work rotating shifts including nights, holidays, weekends, days off, with reliable attendance
- Flexibility to work additional hours on short notice due to operational needs
- Able to perform duties in various weather conditions and time constraints
- Ability to read, write, fluently speak and understand English
- Legal right to work in the United States
- Pass fingerprint based criminal background check for airport security access
- Obtain necessary airport security badges and clear airport requirements
- Pass US Postal Service background check if handling US mail
- Comply with Department of Transportation regulations regarding drug and alcohol tests
Job Qualifications
- High school diploma or GED equivalent
- Minimum of one year of customer service experience preferred
- Previous airline experience including knowledge of ticketing systems or ramp operations preferred
- Ability to demonstrate leadership, initiative, and judgment
- Comfortable organizing work groups and handling multiple priorities in a fast-paced environment
- Ability to read, write, fluently speak and understand English
- Legal right to work in the United States
Job Duties
- Coordinate the day-to-day station operations by leading and organizing the activities of agents and clerks to ensure a safe working environment and on-time dependability
- Ensure adequate operational coverage
- responsible for scheduling and manpower utilization
- Maintain a safe, dependable and consistent operation
- Conduct agent observations
- Schedule and administer local training including new hire training
- Investigate and resolve operational issues as well as customer service issues
- Adhere to uniform policy and wear company uniforms as provided
- Participate on operational conference calls, station audits and prepare various reports
- Maintain records such as time and attendance, personnel files and performance
- Perform Station Agent duties as required including greeting passengers, ticketing, rebooking itineraries, baggage handling, and guiding aircraft
- Operate ground equipment like tugs, belt loaders, and bag carts
- Collaborate with internal teams to ensure a safe and on-time departure
- May clean aircraft interiors and service lavatories
- Work in the Baggage Service Office tracking baggage location
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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