Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,500.00 - $65,700.00
Benefits
Amazing employee flight privileges
Training and development programs
Comprehensive health benefits
Life insurance benefits
Paid Time Off
Retirement plan options
Employee Assistance Programs
Job Description
Envoy Air is a stable, secure, and fast-growing regional airline operating as a wholly owned subsidiary of American Airlines Group. Known for its commitment to outstanding service, Envoy Air plays a key role in the American Airlines global network by providing reliable and efficient regional flights. This company offers an inspiring work environment that challenges individuals to excel and develop their careers while maintaining the highest standards of safety and dependability. Envoy Air believes in nurturing its employees through comprehensive training and development programs that allow team members to advance professionally and meet their career goals. The company also provides... Show More
Job Requirements
- Minimum age 18
- High school diploma or GED equivalent
- Possess a valid, unexpired and unsuspended state driver’s license
- Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs
- Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
- Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
- Must be able to perform all duties in various weather conditions and time constraints
- Ability to read, write, fluently speak and understand the English language
- Possess the legal right to work in the United States
- Must fulfill fingerprint based criminal background check for airport security access
- Must secure airport authority or US Customs security badges if applicable
- Must pass US Postal Service background check if handling US mail
- Subject to Department of Transportation drug and alcohol testing as required
Job Qualifications
- High school diploma or GED equivalent
- Minimum of one year of customer service experience preferred
- Knowledge of airline ticketing systems and ramp operations preferred
- Strong organizational and leadership skills
- Ability to handle stressful situations with good judgment
- Excellent communication skills in English
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid, unexpired and unsuspended state driver’s license
- Physical ability to carry, bend, lift and turn with bags weighing up to 75 lbs
- Legal right to work in the United States
Job Duties
- Coordinate the day-to-day station operations by leading and organizing the activities of agents and clerks to ensure a safe working environment and on-time dependability
- Ensure adequate operational coverage and be responsible for scheduling and manpower utilization
- Maintain a safe, dependable and consistent operation
- Conduct agent observations
- Schedule and administer local training including new hire training
- Investigate and resolve operational issues as well as customer service issues
- Adhere to company uniform policy and participate in operational conference calls, station audits and prepare various reports
- Maintain records such as time and attendance, personnel files and performance
- Perform station agent work as required, including assisting with ramp service and customer service operations such as greeting passengers, using reservation/ticketing software, providing trip information, guiding aircraft on taxiways, loading and unloading baggage, and operating ground equipment
- Collaborate with internal team to ensure safe and on-time departures
- May clean aircraft interiors and service lavatories, work in baggage service office to track baggage location
Job Location
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