Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $34.94 - $43.65
Benefits
Fly for free on any open seat on all Southwest flights for employee and eligible dependents
Competitive health insurance coverage for employee and eligible dependents from day one
Opportunities for overtime and shift premiums
Bonus opportunities for eligible leadership and individual contributor roles
paid time off including vacation, holiday, and sick leave
Job Description
Southwest Airlines is a major United States airline headquartered in Dallas, Texas, known for its commitment to low-cost, high-quality air travel and exemplary customer service. Since its founding in 1967, Southwest has distinguished itself as a pioneer in the industry by emphasizing a culture of friendliness, reliability, and innovative service. The airline operates an extensive domestic and international route network, connecting millions of passengers to places important in their lives in a safe and efficient manner. Southwest Airlines prides itself on fostering a strong internal culture of respect, inclusion, and employee growth, which has contributed to it being recognized as... Show More
Job Requirements
- Must be a resident of the State of Washington for external applicants
- Must not have been interviewed for this position within the last 12 months without selection
- U.S. citizenship or current authorization to work in the U.S. required with no future sponsorship available
- Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
- Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT drug and alcohol testing program
- May be required to obtain a Customs Seal to work on international flights
- Ability to perform work duties from limited space workstation or office area for extended periods
- Ability to communicate and interact in English to meet job demands
- Ability to use computer and office productivity tools efficiently
- Ability to lift and move items of up to 70 pounds regularly and repetitively lift 40 to 50 pounds on raised surfaces
- Ability to climb, bend, kneel, crawl, and stoop frequently and for extended periods
- Ability to perform duties under exposure to noise, vibration, sensory conditions, and inclement weather
- Must maintain a well-groomed appearance per company standards
- Must be at least 18 years of age
- Must comply with company attendance standards
Job Qualifications
- Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
- Knowledge of applicable Collective Bargaining Agreements and their applications
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to recognize and address performance and safety concerns in a timely manner
- Ability to ensure all equipment is maintained and available for the operation
Job Duties
- Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
- Respond to and resolve Customer questions, requests, or complaints
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
- Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
- Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
- Work with staff planning to build bids that are in line with department's hourly goals
- Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
- Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
- May perform other job duties as directed by Employee's Leaders
Job Location
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