Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $34.94 - $36.39
Benefits
Fly for free on any open seat on all Southwest flights including eligible dependents
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
Competitive health insurance for you and your eligible dependents
Health plan coverage options starting from the first day of employment
Opportunities for overtime and shift premiums
Additional bonus opportunities for eligible roles
Job Description
Southwest Airlines is a major American airline renowned for its commitment to providing affordable, reliable, and friendly air travel. Established with a strong company culture that values creativity, innovation, and equal opportunities for learning and personal growth, Southwest Airlines thrives on delivering exceptional customer service and ensuring a positive work environment for its employees. The airline consistently emphasizes respect, caring attitudes, and an inclusive workplace, aligning internal values with the exemplary service offered to customers. As a leader in the aviation industry, Southwest Airlines operates under a clear mission to connect people to what matters most in their lives through... Show More
Job Requirements
- U.S. citizenship or current authorization to work in the U.S.
- Must be at least 18 years of age
- Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
- Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT drug and alcohol testing program
- May be required by station leadership to obtain a Customs Seal and meet all requirements to work on international flights
- Must maintain a well-groomed appearance per company appearance standards
- Must be able to comply with company attendance standards
- Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
- Ability to communicate and interact with others in English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy
- Ability to lift and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Ability to climb, bend, kneel, crawl, and stoop frequently and for extended periods
- Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions
- Ability to perform assigned duties in outdoor and inclement weather conditions
- Pay amount does not guarantee employment for any particular period
Job Qualifications
- Fully functioning, broad knowledge in airlines operation management
- Fully functioning, broad knowledge in customer service
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to shift back and forth between two or more activities or sources of information
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to recognize and address performance and safety concerns in a timely manner
- Ability to ensure all equipment is maintained and available for the operation
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of applicable collective bargaining agreements and their applications
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
Job Duties
- Actively coordinate with all departments to maintain the station's on-time performance, employee morale, and customer satisfaction
- Respond to and resolve customer questions, requests, or complaints
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
- Meet or exceed performance goals through effective decisions, assign and track agents for training compliance
- Coordinate actively with all departments to maintain the station's on-time performance
- Report status updates to leaders and employees consistently
- Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
- Review and ensure accurate delay coding
- Work with staff planning to build bids that are in line with department's hourly goals
- Perform administrative duties daily such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports
- Monitor staffing in all areas and verify that overtime is used properly
- Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
- Perform other job duties as directed by employee's leaders
Job Location
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