Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Free parking
Health Insurance
Job Description
MGM Resorts International, a premier global hospitality and entertainment company headquartered in Las Vegas, Nevada, is a landmark name in the world of luxury resorts and casinos. Known for its vibrant and dynamic properties, MGM Resorts offers an unparalleled blend of entertainment, dining, lodging, and gaming experiences. MGM Grand is one of the flagship resorts, celebrated for its grand scale and unique offerings that make it a top choice for visitors worldwide. MGM Resorts attracts millions of guests annually who come to experience world-class events, conventions, meetings, and banquets at its diverse venues, ranging from expansive conference centers to luxurious poolsides.
At MGM Grand, the Convention & Banquet Setup Supervisor plays a vital role in delivering memorable guest experiences by ensuring the seamless execution of conventions, meetings, and banquet events. This role is at the heart of MGM Resorts' dedication to hospitality excellence. The Convention & Banquet Setup Supervisor oversees the daily operations relating to event setup and tear down across various spaces, including the Conference Center, Arena, Studio Rooms, hotel areas, and pools. This position demands exceptional organizational skills, leadership qualities, and a passion for customer service, as you will be directly responsible for managing the event teams and maintaining smooth communication with clients and Convention Services Managers.
This supervisory role entails ensuring that all events are prepared to meet client expectations while facilitating a welcoming atmosphere that reflects MGM's brand of hospitality. Attendance at pre-conference meetings is essential for understanding each event's unique requirements, and overseeing inventory control ensures that equipment and supplies are always adequately stocked to meet the demands of a busy and varied event schedule.
Responsibilities also include enforcing management policies among staff, fostering compliance, and addressing any employee or guest concerns with professionalism and tact to ensure a positive resolution. This multifaceted role requires working varied shifts, including weekends and holidays, emphasizing the importance of flexibility and dedication.
MGM Resorts values its employees and offers numerous perks including wellness incentive programs, access to exclusive discounts across its properties and partner companies, complimentary meals, parking, and comprehensive health and income protection benefits for eligible employees. The company also supports professional growth and community engagement through development programs and volunteer opportunities, creating a supportive environment for career advancement and personal fulfillment.
If you are passionate about event management and thrive in a fast-paced, world-class hospitality environment, the role of Convention & Banquet Setup Supervisor at MGM Grand offers an exciting career path with a globally recognized leader in entertainment and hospitality. Join MGM Resorts to be part of a team dedicated to creating unforgettable moments and delivering outstanding service that truly makes the show come alive.
At MGM Grand, the Convention & Banquet Setup Supervisor plays a vital role in delivering memorable guest experiences by ensuring the seamless execution of conventions, meetings, and banquet events. This role is at the heart of MGM Resorts' dedication to hospitality excellence. The Convention & Banquet Setup Supervisor oversees the daily operations relating to event setup and tear down across various spaces, including the Conference Center, Arena, Studio Rooms, hotel areas, and pools. This position demands exceptional organizational skills, leadership qualities, and a passion for customer service, as you will be directly responsible for managing the event teams and maintaining smooth communication with clients and Convention Services Managers.
This supervisory role entails ensuring that all events are prepared to meet client expectations while facilitating a welcoming atmosphere that reflects MGM's brand of hospitality. Attendance at pre-conference meetings is essential for understanding each event's unique requirements, and overseeing inventory control ensures that equipment and supplies are always adequately stocked to meet the demands of a busy and varied event schedule.
Responsibilities also include enforcing management policies among staff, fostering compliance, and addressing any employee or guest concerns with professionalism and tact to ensure a positive resolution. This multifaceted role requires working varied shifts, including weekends and holidays, emphasizing the importance of flexibility and dedication.
MGM Resorts values its employees and offers numerous perks including wellness incentive programs, access to exclusive discounts across its properties and partner companies, complimentary meals, parking, and comprehensive health and income protection benefits for eligible employees. The company also supports professional growth and community engagement through development programs and volunteer opportunities, creating a supportive environment for career advancement and personal fulfillment.
If you are passionate about event management and thrive in a fast-paced, world-class hospitality environment, the role of Convention & Banquet Setup Supervisor at MGM Grand offers an exciting career path with a globally recognized leader in entertainment and hospitality. Join MGM Resorts to be part of a team dedicated to creating unforgettable moments and delivering outstanding service that truly makes the show come alive.
Job Requirements
- High school diploma or GED required
- Minimum 2 years of experience in event set-up and tear-down in large-scale venues required
- Availability to work varied shifts including weekends and holidays
- Ability to supervise and lead a team
- Strong problem-solving and customer service skills
Job Qualifications
- High school diploma or GED
- 2+ years of prior relevant experience in event set-up and tear-down within an arena, convention center, or similar large-scale venue environment
- Ability to work varied shifts including weekends and holidays
- Strong leadership and interpersonal skills
- Excellent organizational and communication abilities
Job Duties
- Supervise the set-up and tear down of conventions, meetings and banquets in the Conference Center, Arena, Studio Rooms, Hotel, and Pools
- Maintain rapport with clients and Convention Services Managers to ensure client satisfaction
- Attend pre-conference meetings on upcoming functions
- Inventory equipment and supplies in order to maintain proper par stocks levels
- Inform employees of management policies and ensure compliance
- Handle employee and guest complaints with the intent of resolving situations to the satisfaction of all parties
- Perform other job-related duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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