Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $42.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
competitive hourly wage
Job Description
St. Jude Children9s Research Hospital is a world-renowned pediatric treatment and research facility focused on pediatric catastrophic diseases. Founded with the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment, St. Jude is internationally recognized as a leader in the fight against childhood cancer and other life-threatening illnesses. With a reputation for innovation, compassionate care, and commitment to the highest standards in healthcare, St. Jude offers a work environment that values excellence, teamwork, and dedication to the community and its patients. This institution not only prioritizes groundbreaking scientific research but also ensures comprehensive support and services for families, fostering a collaborative atmosphere where employees are empowered to make meaningful contributions to children's health worldwide.
The role of Supervisor-Barista at St. Jude Children9s Research Hospital is a vital leadership position within their café operations, combining hands-on barista responsibilities with team management to deliver exceptional customer experiences and high-quality beverages in a fast-paced environment. The Supervisor-Barista is responsible for overseeing a team of baristas, ensuring smooth daily operations, maintaining compliance with company standards in cleanliness, safety, and product quality. This person serves as a critical liaison between frontline staff and management, promoting a positive and productive workplace culture while fostering an inviting atmosphere for guests.
Key functions of this role include supervising staff, coordinating shifts, assisting with training, managing inventory, and contributing to production planning and cost reduction efforts. The Supervisor-Barista interacts regularly with key stakeholders such as the Retail Manager and Executive Chef to optimize processes and reduce waste. Additionally, the role involves leading team meetings, providing coaching and feedback, and independently handling complex customer concerns with calm professionalism. Physical demands require the ability to stand for long periods, lift up to 50 pounds, and work effectively under pressure.
Work hours for this position primarily span Monday to Friday from 9:15 am to 5:45 pm, with occasional rotating weekends and holidays. Competitive pay ranges from $24.00 to $42.00 per hour, reflecting individual qualifications and experience. St. Jude offers a comprehensive benefits package aimed at supporting employees' health, well-being, and financial security.
Overall, this position is suited for individuals who possess strong leadership skills, a deep understanding of food service operations, and a commitment to high standards in customer service. The opportunity to work within an acclaimed healthcare setting provides unique challenges and rewards, allowing Supervisors-Baristas to contribute significantly to the hospital's goal of delivering exemplary service while nurturing a positive team environment.
The role of Supervisor-Barista at St. Jude Children9s Research Hospital is a vital leadership position within their café operations, combining hands-on barista responsibilities with team management to deliver exceptional customer experiences and high-quality beverages in a fast-paced environment. The Supervisor-Barista is responsible for overseeing a team of baristas, ensuring smooth daily operations, maintaining compliance with company standards in cleanliness, safety, and product quality. This person serves as a critical liaison between frontline staff and management, promoting a positive and productive workplace culture while fostering an inviting atmosphere for guests.
Key functions of this role include supervising staff, coordinating shifts, assisting with training, managing inventory, and contributing to production planning and cost reduction efforts. The Supervisor-Barista interacts regularly with key stakeholders such as the Retail Manager and Executive Chef to optimize processes and reduce waste. Additionally, the role involves leading team meetings, providing coaching and feedback, and independently handling complex customer concerns with calm professionalism. Physical demands require the ability to stand for long periods, lift up to 50 pounds, and work effectively under pressure.
Work hours for this position primarily span Monday to Friday from 9:15 am to 5:45 pm, with occasional rotating weekends and holidays. Competitive pay ranges from $24.00 to $42.00 per hour, reflecting individual qualifications and experience. St. Jude offers a comprehensive benefits package aimed at supporting employees' health, well-being, and financial security.
Overall, this position is suited for individuals who possess strong leadership skills, a deep understanding of food service operations, and a commitment to high standards in customer service. The opportunity to work within an acclaimed healthcare setting provides unique challenges and rewards, allowing Supervisors-Baristas to contribute significantly to the hospital's goal of delivering exemplary service while nurturing a positive team environment.
Job Requirements
- High school diploma or GED
- Minimum 3 years of relevant experience
- Experience supervising teams or resources or timelines
- Barista certification within six weeks of employment
- ServSafe Food Handler Training Certificate within 30 days of hire
- Complete Coffee Academy training within six months
- Ability to lift up to 50 pounds
- Ability to stand for extended periods
- Good physical fitness
- Ability to work rotating weekends and holidays
- Strong communication skills
- Ability to stay calm under pressure
Job Qualifications
- High school diploma or GED
- Minimum 3 years of relevant experience
- Experience implementing and monitoring food services policies procedures and programs
- Experience supervising teams resources timelines within the area
- Strong understanding of food services regulations laws and standards
- Proven performance in earlier role
- Must have Barista Certification after completing Initial Store Training within six weeks of employment
- ServSafe Food Handler Training Certificate or equivalent required within 30 days of hire
- Employee must maintain current certification during employment
- Complete the Coffee Academy training program within six months
- Ability to plan workload for team and give clear instructions and expectations
- Experience giving positive and constructive feedback and completing evaluations
- Skills in coaching and supporting team member development
- Knowledge of foodservice operations processes tools and methodologies
- Good understanding of institutional and departmental administrative and safety policies
- Ability to independently handle and escalate technical issues
- Physically fit and able to work in stressful environments
- Ability to lead team meetings and communicate effectively with cross-functional teams
- Proficiency in digital communication tools
- Strong problem-solving skills using data analysis and insights
- Demonstrated customer service skills with ability to handle complex customer needs
Job Duties
- Supervise staff in assigned area in accordance with all departmental and hospital policies and procedures
- Ensure high quality of food efficient production and service including excellent sanitation in compliance with departmental sanitation standards
- Interact closely with key stakeholders such as Retail Manager Executive Chef to assist in production planning and waste reduction
- Manage daily weekly and or monthly reports and may assist with cost reduction programs
- Research new techniques to be used in one9s own area and stay updated with the latest trends in the food services industry
- Lead and supervise teams train mentor and guide team members ensuring they have all the resources required to complete their assigned tasks
- Perform other duties as assigned to meet the goals and objectives of the department and institution
- Maintain regular and predictable attendance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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