Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $56,978.10 - $69,639.90
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid holidays
Paid Time Off
401(k) Plan
flight privileges
Parental leave
Employee assistance program
Commuter Benefits
Job Description
United Airlines is a leading global airline that operates an extensive route network, flying passengers to airports all around the world. As a major player in the aviation industry, United is committed to delivering exceptional customer service and maintaining smooth airport operations through its dedicated team members. United Airlines strives to support the growth and career development of its employees by providing top-tier health and wellness benefits, fostering strong connections within teams and with customers, and offering unique travel opportunities worldwide. This inclusive and dynamic workplace encourages employees to grow, learn, and contribute to defining the future of air travel... Show More
Job Requirements
- High school diploma or equivalent
- experience leading and influencing a team and customer service experience
- strong written and oral communication skills
- conflict resolution and decision making
- experience supervising union personnel a plus
- proficient in IT systems and common software appropriate to work group
- business acumen and continuous improvement
- customer focus
- conflict resolution
- accountability
- teamwork
- engagement and motivation
- safety orientation
- planning and multi-tasking
- ability to ensure front line co-workers deliver on service, performance and safety objectives set by the company and station
- knowledge of operational performance metrics
- knowledge of controllable expense management
- knowledge of revenue generation
- understanding of front line performance metrics
- understanding of safety performance metrics
- ability to serve as first responder for co-worker and customer issues
- ability to work within contractual language
- willingness to confront and address inappropriate behavior and performance issues
- ability to conduct investigations
- ability to document performance issues into case management system
- ability to partner with vendor supervisor staff
- ability to lead performance dialogues
- ability to deliver coaching and feedback
- ability to develop action plans for behavior change
- ability to participate in peer, safety and accident review boards
- ability to complete mandatory regulatory and company required documentation
- ability to communicate effectively across shifts
- ability to engage and motivate teams
Job Qualifications
- High school diploma or equivalent
- experience leading and influencing a team and customer service experience
- strong written and oral communication skills
- conflict resolution and decision making abilities
- experience supervising union personnel a plus
- proficient in IT systems and common software
- business acumen and continuous improvement mindset
- customer focus
- accountability
- teamwork
- engagement and motivation skills
- safety orientation
- planning and multi-tasking skills
- ability to ensure front-line co-workers deliver on service, performance, and safety objectives
- knowledge of operational performance metrics
- ability to manage controllable expenses
- focus on revenue generation
- understanding of front-line and safety performance metrics
- ability to serve as first responder for co-worker and customer issues
- improved union relations skills
- familiarity with contractual language
- bachelor's degree and/or 5+ years equivalent work experience preferred
Job Duties
- Engage front-line co-workers to deliver excellent customer service and an on-time quality product
- engage and recognize external customers
- monitor front-line co-worker behavior to ensure consistency and compliance with company guidelines
- monitor team performance and take necessary actions to meet daily goals
- assess and delegate appropriate work tasks to service directors, leads, and pursers
- identify issues and engage in structured problem solving
- conduct trend analyses and lead performance dialogues
- develop and implement standard work and continuous improvement processes
- set performance expectations and provide regular coaching, feedback, and recognition
- develop skills of front-line co-workers through coaching
- communicate priorities clearly for shift continuity
- serve as subject matter expert on service and procedures
- develop action plans to affect behavior change
- provide technical guidance and interpret company guidelines
- identify and address performance issues with corrective action
- conduct investigations into performance, safety, and complaints
- recognize and document excellent performance
- partner with vendor supervisors to address shared goals
- participate in safety and accident review boards
- confront and address inappropriate behavior
- complete mandatory regulatory and company documentation
- document performance issues into case management system
- attend division, unit, and group meetings
- participate in collateral projects
- follow up on email and voicemail
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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