Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,970.80 - $92,853.20
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
accident and disability coverage
Parental leave
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401(k) retirement plan
flight privileges
Job Description
United Airlines is a leading global airline renowned for connecting people, places, and cultures worldwide. With an extensive route network spanning airports across the globe, United Airlines plays a pivotal role in the aviation industry, committed to delivering superior travel experiences. The company prides itself on fostering a culture where employees can grow their careers, benefit from top-tier health and wellness programs, and build lasting connections with colleagues and customers alike. United offers its employees not only the opportunity to thrive in a dynamic and supportive work environment but also the exciting benefit of travel privileges, allowing team members to... Show More
Job Requirements
- Must not have lived outside the United States in the past 3 years for longer than six months except for military or government-approved exceptions
- successful completion of interview
- reliable and punctual attendance
- United’s consideration of applicants with criminal histories consistent with Fair Chance Ordinance
- willingness to work weekends, nights and holidays
- bachelor’s degree or relevant experience preferred
- experience leading Union personnel preferred
- experience in Airport Operations including Ramp Service preferred
Job Qualifications
- High school diploma, GED or equivalent
- over 2 years leading and influencing a team
- experience in customer service
- continuous improvement knowledge
- strong customer focus
- conflict resolution skills
- accountability and collaboration
- engagement and motivation skills
- safety orientation
- multi-tasking and planning skills
- strong written and oral communication
- decision making and leadership ability
- proficiency with IT systems including Microsoft Office
- flexibility to work any shift
- valid state-issued driver’s license with acceptable driving record
- legal authorization to work in the U.S. without sponsorship
Job Duties
- Engage front-line co-workers to deliver excellent customer service and an on-time quality product
- engage and recognize external customers
- monitor front-line co-worker behavior to ensure consistency and compliance with company guidelines
- monitor the performance of a team, zone or cell to ensure daily goals are met
- delegate appropriate work tasks to Service Directors, Leads, Pursers
- identify issues and engage in structured problem solving
- conduct trend analyses and lead performance dialogues
- develop and implement standard work and continuous improvement processes
- provide coaching, feedback and recognition to front-line co-workers
- set expectations regarding performance standards
- communicate priorities clearly for shift continuity
- serve as subject matter expert on service and procedures
- develop actions plans to affect behavior change
- provide technical guidance and interpret company guidelines
- identify and address corrective actions
- conduct routine investigations related to performance and safety
- document excellent performance
- collaborate with vendor supervisors
- participate in safety and accident review boards
- confront and address inappropriate behavior
- complete mandatory documentation
- document performance issues into case management system
- attend meetings
- participate in projects
- follow up on email and voicemail
Job Location
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