Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,970.80 - $92,853.20
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
Accident
disability
Parental leave
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401k
flight privileges
Job Description
United Airlines is a leading global airline known for its extensive route network that connects passengers to destinations all around the world. As one of the largest airlines in the United States and a key player in the global aviation industry, United Airlines prides itself on delivering exceptional service and operational excellence. The company is committed to supporting the growth and well-being of its employees by offering top-tier health and wellness benefits, fostering a collaborative team environment, and providing opportunities to travel worldwide. With a focus on innovation and customer satisfaction, United Airlines strives to define the future of travel... Show More
Job Requirements
- high school diploma or equivalent
- experience leading and influencing a team
- customer service experience
- strong written and oral communication skills
- conflict resolution and decision making skills
- experience supervising union personnel a plus
- proficient in IT systems and software
- business acumen
- continuous improvement knowledge
- customer focus
- conflict resolution
- accountability
- teamwork
- engagement and motivation
- safety orientation
- planning and multi-tasking
- ensure front line co-workers deliver on service, performance and safety objectives
- manage operational performance metrics
- control expenses
- drive revenue generation
- promote frontline performance
- maintain safety performance
- serve as first responder for co-worker and customer issues
- improve union relations
- work within contractual language
Job Qualifications
- high school diploma or equivalent
- experience leading and influencing a team
- customer service experience
- strong written and oral communication skills
- conflict resolution and decision making skills
- experience supervising union personnel a plus
- proficient in IT systems and software
- business acumen
- continuous improvement knowledge
- customer focus
- accountability
- teamwork
- engagement and motivation
- safety orientation
- planning and multi-tasking
Job Duties
- engage front-line co-workers to deliver excellent customer service and an on-time quality product
- monitor front-line co-worker behavior to ensure compliance with company guidelines and procedures
- monitor the performance of a team, zone or cell, taking actions to ensure daily goals are met
- assess and delegate work tasks to service directors, leads, and pursers
- identify issues and engage in structured problem solving
- conduct trend analyses and lead performance dialogues
- develop and implement standard work and continuous improvement processes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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