Supervisor - Airport Operations

Atlanta, GA, USA|Onsite, Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $75,970.80 - $92,853.20

Work Schedule

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

accident insurance

Disability insurance

Parental leave

Employee assistance program

Commuter Benefits

Paid holidays

Paid Time Off

401(k)

flight privileges

Job Description

United Airlines is a globally recognized leader in the aviation industry, renowned for its extensive route network that spans airports worldwide. As a major American airline, United Airlines is committed to delivering exceptional service to millions of passengers every year. The company prides itself on fostering a supportive work environment where employees grow their careers, benefit from top-tier health and wellness programs, and build lasting connections with their teams and customers. With a strong emphasis on innovation and teamwork, United Airlines plays a vital role in connecting people and communities across the globe.

The Airport Operations Supervisor role at Un... Show More

Job Requirements

High school diploma or equivalent
Experience leading and influencing a team
Customer service experience
Strong written and oral communication skills
Conflict resolution and decision making skills
Experience supervising union personnel a plus
Proficient in IT systems and common software
Business acumen and continuous improvement mindset
Customer focus
Accountability
Teamwork
Engagement and motivation
Safety orientation
Planning and multi-tasking
Knowledge of operational performance metrics
Understanding of controllable expenses and revenue generation
Ability to serve as first responder for co-worker and customer issues
Ability to improve union relations through contractual language

Job Qualifications

High school diploma or equivalent
Experience leading and influencing a team
Customer service experience
Strong written and oral communication skills
Conflict resolution and decision making skills
Experience supervising union personnel a plus
Proficient in IT systems and common software
Business acumen and continuous improvement mindset
Customer focus
Accountability
Teamwork
Engagement and motivation
Safety orientation
Planning and multi-tasking
Knowledge of operational performance metrics
Understanding of controllable expenses and revenue generation
Ability to serve as first responder for co-worker and customer issues
Ability to improve union relations through contractual language

Job Duties

Engage front-line co-workers to deliver excellent customer service and an on-time quality product
Engage and recognize external customers
Monitor front-line co-worker behavior to ensure consistency and compliance with company guidelines
Monitor the performance of a team, zone or cell to ensure daily goals are met
Assess and delegate appropriate work tasks to service directors, leads, pursers
Identify issues and engage in structured problem solving
Conduct trend analyses, review key metrics, and lead performance dialogues
Develop and implement standard work and continuous improvement processes
Set expectations with co-workers regarding performance standards
Provide coaching, feedback, and recognition to front-line co-workers
Develop skills of front-line co-workers through coaching
Communicate effectively to ensure priorities are understood
Serve as a subject matter expert on service and procedures
Develop action plans to affect behavior change
Provide technical guidance and interpret company guidelines and union agreements
Identify and issue timely corrective action
Conduct investigations related to performance, safety, complaints, and other issues
Recognize and document excellent performance
Partner with vendor supervisor staff
Participate in peer, safety, and accident review boards
Address inappropriate behavior and performance issues
Complete mandatory regulatory and company documentation
Document performance issues into case management system
Attend division, unit, and group meetings
Participate on collateral projects
Follow up on emails and voicemails

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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