Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,970.80 - $92,853.20
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
accident and disability coverage
Parental leave
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401(k) retirement plan
flight privileges
Job Description
United Airlines is one of the world's leading airlines, known for its expansive global route network and commitment to customer service excellence. As a major player in the aviation industry, United Airlines operates flights to numerous domestic and international destinations, ensuring seamless travel experiences for millions of passengers every year. The company places a strong emphasis on employee growth and wellbeing, offering top-tier health and wellness benefits, competitive compensation, and opportunities to build meaningful connections with colleagues and customers alike. With a focus on innovation and defining the future of travel, United invites driven professionals to join their team and... Show More
Job Requirements
- High school diploma or equivalent
- experience leading and influencing a team
- customer service experience
- strong written and oral communication skills
- conflict resolution and decision making skills
- proficiency in IT systems and common software
- understanding of union agreements is a plus
- proven ability to coach and develop team members
- ability to handle performance management and corrective actions
- strong organizational skills
- ability to multitask and prioritize
- experience working in fast-paced environments
- commitment to safety standards
- willingness to work flexible hours
- ability to collaborate across departments and with vendors
- valid authorization to work in the country
Job Qualifications
- High school diploma or equivalent
- experience leading and influencing a team
- customer service experience
- strong written and oral communication skills
- conflict resolution and decision making abilities
- experience supervising union personnel is a plus
- proficiency in IT systems and common software
- business acumen and continuous improvement mindset
- customer focus
- accountability and teamwork
- engagement and motivation skills
- safety orientation
- planning and multi-tasking abilities
- knowledge of operational performance metrics
- ability to serve as first responder for co-worker and customer issues
- experience improving union relations
Job Duties
- Engage front-line co-workers to deliver excellent customer service and on-time quality product
- engage and recognize external customers
- monitor front-line co-worker behavior for consistency and compliance with company guidelines
- monitor team performance and take necessary actions to meet daily goals
- assess and delegate work tasks to service directors, leads, and pursers
- identify issues and participate in structured problem solving
- conduct trend analyses and lead performance dialogues using key metrics
- develop and implement standard work and continuous improvement processes
- set clear expectations with co-workers regarding performance standards
- provide regular coaching, feedback, and recognition
- communicate effectively across shifts for continuity and clarity
- serve as subject matter expert on service and procedures
- develop action plans to change behavior
- provide technical guidance and interpret company guidelines and union agreements
- identify and implement corrective actions timely
- conduct routine investigations into performance, safety, and complaints
- recognize and document excellent performance
- collaborate with vendor supervisors to address shared goals
- participate in peer, safety, and accident review boards
- address inappropriate behavior and performance issues with specific feedback
- complete all mandatory documentation
- document performance issues into case management system
- attend division, unit, and group meetings
- participate in collateral projects
- follow up on emails and voicemails
Job Location
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