Job Overview
Employment Type
Full-time
Compensation
Salary
Range $49,500.00 - $69,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Learning and development opportunities
team environment
Employee Discounts
Career advancement opportunities
Job Description
Boston's Restaurant and Sports Bar is a vibrant and dynamic dining establishment known for its unique blend of family-friendly ambiance and lively sports bar atmosphere. As a franchisee-operated business, Boston's stands apart from Boston Pizza Restaurants, LP and its affiliates, offering a distinct experience that caters to communities looking to enjoy handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and an extensive selection of local beers. This restaurant serves as more than just a place to eat; it is a community hub where guests gather not only to watch major sports events but also to celebrate special occasions such as birthdays, family reunions, coworker happy hours, and fundraisers. The restaurant's commitment to quality food and memorable guest experiences has made it a popular destination for diverse groups looking to enjoy a casual yet exciting environment. The independently owned franchise model means each location may have its own wage and benefit programs tailored by the franchise owner, emphasizing the local and personalized service Boston's provides.
The role of a Restaurant Supervisor at Boston's Restaurant and Sports Bar is a critical leadership position responsible for overseeing daily operations to ensure the highest standard of guest satisfaction and operational efficiency. Reporting directly to the Front of House Manager, Kitchen Manager, or General Manager, the Supervisor plays a pivotal role in training, developing, and managing staff, including servers, hosts, and bartenders. The Supervisor's goal is to foster a positive and engaging restaurant culture that supports team collaboration and excellent customer service. They are tasked with meeting financial targets such as labor cost controls and achieving guest satisfaction metrics while upholding strict safety, cleanliness, and quality standards. By maintaining an inviting and sanitary environment, the Supervisor ensures every guest receives a top-notch dining experience.
Key responsibilities include leading a team to deliver prompt, friendly, and attentive service, managing opening and closing duties, ensuring proper food and beverage presentation, executing staffing and production plans, and adhering to health and safety protocols. Additionally, the Supervisor is accountable for responsible alcohol service, security measures, and accurate cash handling and till management. The role demands a strong leadership presence, excellent communication skills, and the ability to thrive in a fast-paced, often high-volume setting. Flexible availability for evenings, weekends, and holidays is essential. This position offers an excellent opportunity for individuals looking to expand their management skills in a full-service restaurant environment with an energetic sports bar vibe. Boston's Restaurant and Sports Bar invites passionate leaders to join their team and contribute to an establishment where community and quality come together in a uniquely engaging dining experience.
The role of a Restaurant Supervisor at Boston's Restaurant and Sports Bar is a critical leadership position responsible for overseeing daily operations to ensure the highest standard of guest satisfaction and operational efficiency. Reporting directly to the Front of House Manager, Kitchen Manager, or General Manager, the Supervisor plays a pivotal role in training, developing, and managing staff, including servers, hosts, and bartenders. The Supervisor's goal is to foster a positive and engaging restaurant culture that supports team collaboration and excellent customer service. They are tasked with meeting financial targets such as labor cost controls and achieving guest satisfaction metrics while upholding strict safety, cleanliness, and quality standards. By maintaining an inviting and sanitary environment, the Supervisor ensures every guest receives a top-notch dining experience.
Key responsibilities include leading a team to deliver prompt, friendly, and attentive service, managing opening and closing duties, ensuring proper food and beverage presentation, executing staffing and production plans, and adhering to health and safety protocols. Additionally, the Supervisor is accountable for responsible alcohol service, security measures, and accurate cash handling and till management. The role demands a strong leadership presence, excellent communication skills, and the ability to thrive in a fast-paced, often high-volume setting. Flexible availability for evenings, weekends, and holidays is essential. This position offers an excellent opportunity for individuals looking to expand their management skills in a full-service restaurant environment with an energetic sports bar vibe. Boston's Restaurant and Sports Bar invites passionate leaders to join their team and contribute to an establishment where community and quality come together in a uniquely engaging dining experience.
Job Requirements
- 1-3 years of progressive management experience in a full-service restaurant with bar
- proven leadership skills and ability to follow-through
- knowledge of computers (MS Word, Excel) and Point of Sale system
- must be able to work flexible hours during, evening, weekends, and holidays
- strong analytical/decision-making skills
- must possess a strong sense of urgency and command presence management style
- leadership skills - able to direct, coach and supervise a team
- strong communication and interpersonal skills, both written and oral
- customer service skills - able to exceed guest expectations
- ability to multi-task in a fast-paced environment
- you must be able to perform efficiently during high volume peak periods
- must be eligible to work in the United States
Job Qualifications
- 1-3 years of progressive management experience in a full-service restaurant with bar
- proven leadership skills and ability to follow-through
- knowledge of computers (MS Word, Excel) and Point of Sale system
- must be able to work flexible hours during, evening, weekends, and holidays
- strong analytical/decision-making skills
- must possess a strong sense of urgency and command presence management style
- leadership skills - able to direct, coach and supervise a team
- strong communication and interpersonal skills, both written and oral
- customer service skills - able to exceed guest expectations
- ability to multi-task in a fast-paced environment
- you must be able to perform efficiently during high volume peak periods
- must be eligible to work in the United States
Job Duties
- Lead and manage a positive and fun restaurant culture
- increase sales by ensuring guest satisfaction and prompt problem resolution
- perform opening and closing duties as scheduled and directed
- lead, manage, and deliver a friendly guest focused experience
- ensure only perfectly prepared and plated food and drink are served to each guest
- execute staffing plan and production plan according to the guidance of the GM/KM
- ensure operational and occupational health and safety standards are in place and followed
- always ensures responsible selling and service of alcohol as mandated by the respected licensing authorities, Serve Safe Alcohol training, and Boston's Pizza training guidelines
- maintains appropriate security protocols for guest, employee, and restaurant safety
- accurately account for cash tips, safe counts, till management
- other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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