Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
Tuition and/or professional certification reimbursement
Job Description
Delaware North Sportservice is a renowned leader in premium food and beverage services, operating in iconic venues and delivering exceptional guest experiences. At Lambeau Field in Green Bay, Wisconsin, Delaware North has been providing top-tier concessions, premium dining, and restaurant services since 2012, enhancing the game day experience for fans and guests alike. The company also manages operations at Titletown, where it offers Homefield Pub + Social with Topgolf Swing Suites and hosts various special seasonal events such as sledding and ice skating. Delaware North is a family-owned global company with over 100 years of history, proud to offer diverse career opportunities across sports arenas, national parks, casinos, hotels, and retail, ensuring a workplace where employees feel valued and supported.
The role of a Suites Supervisor at Delaware North Sportservice is a seasonal part-time position based at the legendary Lambeau Field, offering a competitive hourly wage of $18.00. This pivotal role focuses on leading the food service and hospitality operations within luxury suites, ensuring an exceptional guest experience during game days and special events. As a Suites Supervisor, you will be responsible for overseeing the preparation and service within suites, training and supervising suite attendants and runners, and maintaining high standards of service and safety. You will be expected to perform tasks such as pre-event suite walkthroughs to identify maintenance needs, ensuring timely delivery of food and beverages, and guaranteeing responsible alcohol service.
The supervisor serves as the face of hospitality in their area by circulating among guests, addressing questions and complaints with professionalism and courtesy, and ensuring all spaces are clean, well-stocked, and compliant with health and safety regulations. This role demands strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment. Physical requirements include lifting up to 40 pounds, standing and walking for the entire shift, and working in variable temperatures and sometimes confined spaces. Successful candidates should have prior service experience in hotels, full-service restaurants, catering facilities, or clubs, with supervisory experience preferred.
Delaware North offers more than just a job; it provides a pathway for personal and professional growth with comprehensive benefits including weekly pay, training opportunities, employee discounts, flexible scheduling, and eligibility for health, dental, and vision insurance, along with 401(k) matching and paid time off. Moreover, supervisors are required to obtain an alcohol operator’s license from the City of Green Bay, emphasizing a commitment to responsible service standards. The work schedule accommodates game days and events, including evenings, weekends, holidays, and special occasions. If you thrive in dynamic environments and want to be part of a team that delivers memorable experiences in one of the most revered sports venues, this opportunity at Delaware North Sportservice is an excellent match.
The role of a Suites Supervisor at Delaware North Sportservice is a seasonal part-time position based at the legendary Lambeau Field, offering a competitive hourly wage of $18.00. This pivotal role focuses on leading the food service and hospitality operations within luxury suites, ensuring an exceptional guest experience during game days and special events. As a Suites Supervisor, you will be responsible for overseeing the preparation and service within suites, training and supervising suite attendants and runners, and maintaining high standards of service and safety. You will be expected to perform tasks such as pre-event suite walkthroughs to identify maintenance needs, ensuring timely delivery of food and beverages, and guaranteeing responsible alcohol service.
The supervisor serves as the face of hospitality in their area by circulating among guests, addressing questions and complaints with professionalism and courtesy, and ensuring all spaces are clean, well-stocked, and compliant with health and safety regulations. This role demands strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment. Physical requirements include lifting up to 40 pounds, standing and walking for the entire shift, and working in variable temperatures and sometimes confined spaces. Successful candidates should have prior service experience in hotels, full-service restaurants, catering facilities, or clubs, with supervisory experience preferred.
Delaware North offers more than just a job; it provides a pathway for personal and professional growth with comprehensive benefits including weekly pay, training opportunities, employee discounts, flexible scheduling, and eligibility for health, dental, and vision insurance, along with 401(k) matching and paid time off. Moreover, supervisors are required to obtain an alcohol operator’s license from the City of Green Bay, emphasizing a commitment to responsible service standards. The work schedule accommodates game days and events, including evenings, weekends, holidays, and special occasions. If you thrive in dynamic environments and want to be part of a team that delivers memorable experiences in one of the most revered sports venues, this opportunity at Delaware North Sportservice is an excellent match.
Job Requirements
- Must be at least 18 years old
- minimum of 6 months to 1 year of service experience in a hotel, full-service restaurant, catering facility or club environment required
- previous supervisory experience preferred
- supervisors are required to obtain an alcohol operator’s license from the City of Green Bay within 60 days of their hire date
- ability to complete required pre-employment sanitation and alcohol service training
- basic math skills
- ability to accurately account for inventory
Job Qualifications
- Minimum of 6 months to 1 year of service experience in a hotel, full-service restaurant, catering facility or club environment
- previous supervisory experience preferred
- ability to complete required pre-employment sanitation and alcohol service training
- basic math skills
- ability to accurately account for inventory
- must be at least 18 years old
- supervisors are required to obtain an alcohol operator’s license from the City of Green Bay within 60 days of hire date
Job Duties
- Pre-event distribution of suite attendant paperwork and perform initial suite walk through to check for any maintenance issues
- trains and supervises suite attendants and runners for assigned sections
- observes and documents job performance
- ensures suite attendants and runners properly prepare luxury suites for guests
- assist in suite set-up including getting tables, chafers, ice, locking or unlocking of fridges/cabinets as directed
- ensures all food presentation and displays meet company standards and ensures food and beverage orders arrive timely
- ensures responsible alcohol service and reports any violations
- assists all departments located in area, troubleshooting issues and rectifying them
- maintains high standards of friendly guest service by circulating in assigned sections and greeting all guests
- answers guest questions regarding food preparation, ingredients, service, or billing and resolves guest complaints with assistance from department manager
- ensures workstations, pantries and storerooms remain clean and sufficiently stocked and orders replacement stock
- ensures all sanitation practices are used and Department of Health guidelines are followed and reports safety hazards and repairs items
- completes closing duties according to company procedures, locking up suites for the night, completing required closing paperwork
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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