Suite Concierge (Part-Time)

Saint Paul, MN, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Benefits

flexible scheduling

Opportunity to work in an exciting live event environment

Team-oriented work culture

competitive hourly wage

Diversity and inclusion commitment

Equal employment opportunity

Reasonable accommodations for disabilities

Job Description

The Xcel Energy Center is a premier multi-purpose arena located in Saint Paul, Minnesota, known for hosting a wide variety of events including professional hockey games, concerts, and family entertainment. It is the proud home of the Minnesota Wild NHL team and serves as a vibrant community hub that brings together sports fans, families, and diverse audiences for unforgettable live experiences. As a modern venue, the Xcel Energy Center emphasizes exceptional guest service, state-of-the-art facilities, and inclusive environments that cater to all visitors, making it one of the most sought-after destinations for entertainment in the region.

The Xcel Ene... Show More

Job Requirements

At least 16 years old
Able to work irregular hours including nights, weekends, and holidays
Available to work at Wild games, concerts, and other events, with availability for 6-8 events per month
Able to walk up and down steps
Able to lift 25 pounds
Capable of reading mobile tickets and providing accurate directions to guests
Able to work with minimal supervision
Able to always work with guests and staff professionally

Job Qualifications

Customer service experience preferred
Strong problem-solving skills
Able to follow instructions and respond to the supervisor's direction
Able to work with guests and staff professionally at all times

Job Duties

Provide world-class hospitality to all guests visiting Xcel Energy Center
Responsible for the operation and maintenance of scanners, pedestals, iPads, radios, and other operational tools in use during an event
Excellent interpersonal skills, enthusiasm, and the ability to conduct all interactions positively and professionally
Proactively identify potential service issues and properly resolve them while engaging applicable personnel when needed
Anticipate guests' needs while being a resource of all building information
Facilitate proper set-up and breakdown of all premium areas while ensuring expectations of premium clients are met
Identify opportunities to create memorable experiences that are unique to our premium clients

Job Location

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