Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Benefits
Equal opportunity employer
inclusive work environment
Training and development opportunities
dynamic and team-oriented workplace
employee discount on event tickets
opportunities to work varied events including sports and concerts
commitment to health and safety protocols
Job Description
The Xcel Energy Center is a premier multi-purpose arena located in St. Paul, Minnesota, known for hosting a wide variety of events including professional hockey games, concerts, and other entertainment experiences. This state-of-the-art venue serves as home to the Minnesota Wild NHL team and also accommodates numerous concerts, family shows, and special events throughout the year. With a reputation for excellence in guest services and event management, the Xcel Energy Center is committed to providing unforgettable experiences to all attendees through innovative facilities and exceptional hospitality. The center prides itself on its premium seating areas which offer elevated, personalized service... Show More
Job Requirements
- At least 16 years old
- Customer service experience preferred
- Strong problem-solving skills
- Work with minimal supervision
- Able to follow instructions and respond to the supervisor's direction
- Able to always work with guests and staff professionally
- Available to work irregular hours including nights, weekends, and holidays based on events
- Able to walk up and down steps
- Physical ability to sit, walk, stand, bend, squat, climb, kneel, twist, lift, grasp for the entirety of the shift
- Able to lift up to 25 pounds
- Capable of reading mobile tickets and providing accurate directions
- This position does not guarantee a set number of hours
Job Qualifications
- At least 16 years old
- Customer service experience preferred
- Strong problem-solving skills
- Able to work with minimal supervision
- Able to follow instructions and respond to the supervisor's direction
- Able to always work with guests and staff professionally
- Ability to read mobile tickets and provide accurate directions to guests
Job Duties
- Provide world-class hospitality to all guests visiting Xcel Energy Center
- Responsible for the operation and maintenance of scanners, pedestals, iPads, radios, and other operational tools in use during an event
- Excellent interpersonal skills, enthusiasm, and the ability to conduct all interactions positively and professionally
- Proactively identify potential service issues and properly resolve them while engaging applicable personnel when needed
- Anticipate guests' needs while being a resource of all building information
- Facilitate proper set-up and breakdown of all premium areas while ensuring expectations of premium clients are met
- Identify opportunities to create memorable experiences that are unique to our premium clients
- Always maintain the highest emphasis on safety and security, including, but not limited to, all emergency and medical situations
- Create an inclusive environment for guests of all backgrounds and abilities while maintaining flexibility with how we handle individual guests' norms and routines
- Demonstrates a willingness to perform job functions in any area as needed, both independently and collaboratively
- Work with all other building departments to create an outstanding team environment
- Perform other duties as assigned
Job Location
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