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Subway Manager

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $20.00 - $21.00
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Work Schedule

Flexible
On-call
Weekend Shifts
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Benefits

Health Insurance
vacation
Holiday pay
401k with employer match
Paid holidays
competitive benefit package

Job Description

CrossAmerica Partners is a prominent wholesale distributor specializing in motor fuels, operating a network of convenience stores, and managing a substantial portfolio of real estate used for the retail distribution of motor fuels. With a presence extending across 34 states in the United States, the company plays a vital role in the fuel and convenience product industry by ensuring that essential goods and services are consistently available to keep people moving across America. The enterprise is driven by a commitment to operational excellence, customer satisfaction, and strategic growth in the competitive retail fuel and convenience store market.

The Subway Manager position at CrossAmerica Partners is a crucial leadership role within our retail sites, entrusted with overseeing all food service and beverage programs. This position entails daily operational leadership, ensuring that all branded food offerings, including national fast-food brands like Subway, and proprietary in-house menu items meet the highest standards of quality, safety, and customer service. The role demands a hands-on approach where the manager actively participates in stock management, product handling, and maintaining a clean and efficient workspace. The ideal candidate will demonstrate strong leadership capabilities to train and motivate food service teams, communicate effectively, and manage food safety compliance.

This role requires a blend of operational management and direct engagement with the day-to-day requirements of the food service area. Responsibilities include supervising food and beverage staff, managing inventory and vendor relationships, maintaining consistency in product quality and presentation, and ensuring all health and safety regulations are rigorously followed. The manager is also responsible for operational efficiency, including maintaining appropriate staffing levels during peak business hours and assisting with food preparation when necessary.

The Subway Manager must be adept at problem-solving, able to manage stressful situations in a fast-paced environment, and possess a flexible work schedule that encompasses weekends and holidays. A valid State Driver's License is a requirement due to the potential need for operational and logistical tasks outside the store. This position reports to higher management tiers such as Store Manager, Territory Manager, or Area Manager, ensuring that operational activities align with company goals.

Physically, the role requires stamina and strength, including standing for prolonged periods, lifting up to 50 pounds, and performing tasks that involve bending, squatting, climbing ladders, and working in various temperature environments like freezers. The manager must be mentally focused to perform repetitive tasks efficiently and be prepared to respond to urgent situations at any time, ensuring continuous operational coverage.

CrossAmerica Partners offers a comprehensive benefits package for full-time employees, including health insurance, paid vacation and holidays, a 401K plan with employer matching, and more. Part-time employees are also eligible for several benefits, including a 401K with match and holiday pay, with possible access to health insurance plans.

This role is an excellent opportunity for individuals committed to leadership in food service management within the retail fuel and convenience industry. The job emphasizes quality, safety, customer satisfaction, and operational performance, offering a rewarding career path at a leading company with a broad geographic reach and a commitment to employee development and inclusivity.

Job Requirements

  • High school diploma or equivalent
  • Minimum 3 years of experience in food and beverage management
  • Proven experience with branded food programs and proprietary menu management
  • Strong leadership and team management skills
  • Knowledge of food safety regulations
  • Excellent communication and problem-solving skills
  • Ability to work flexible hours including weekends and holidays
  • Valid state driver’s license
  • Ability to stand for extended periods
  • Ability to lift and carry up to 50 pounds
  • Ability to bend, squat, and climb ladders
  • Capability to work in cold environments
  • Ability to work independently and handle emergency situations
  • Mental stamina to perform repetitive tasks efficiently
  • Availability for continuous operational coverage
  • Willingness to perform seasonal snow removal

Job Qualifications

  • High School Diploma or equivalent
  • Degree in Hospitality Management, Culinary Arts, or related field preferred
  • Minimum 3 years of experience in food and beverage management
  • Proven experience with branded food programs and managing proprietary menu offerings
  • Strong leadership skills
  • Knowledge of food safety regulations and health department compliance
  • Excellent communication and problem-solving skills
  • Ability to handle stressful situations in a fast-paced environment
  • Flexible work schedule including weekends and holidays
  • Valid State Driver's License

Job Duties

  • Supervise, train, and motivate a team of food service employees to provide high-quality customer service
  • Ensure that staff is knowledgeable about branded food programs and proprietary offerings
  • Conduct regular performance evaluations and provide feedback to team members
  • Oversee the implementation and execution of branded food programs as well as proprietary in-house menu offerings
  • Ensure consistency in product quality, portion sizes, and presentation
  • Coordinate with vendors to ensure timely delivery of food and beverage items
  • Monitor inventory levels of food, beverages, and supplies, and place orders as needed
  • Manage food cost and labor budgets to ensure profitability
  • Monitor customer satisfaction levels and address any issues or complaints promptly
  • Implement procedures to ensure high standards of cleanliness and hygiene in all food and beverage areas
  • Ensure compliance with local, state, and federal food safety regulations
  • Oversee daily operations, ensuring all areas are staffed, stocked, and operational during peak traffic times
  • Assist with the preparation, presentation, and serving of food and beverages when needed
  • Perform regular quality checks of food offerings to ensure they meet company standards
  • Ensure the food and beverage area meet safety standards, including proper food handling and storage procedures
  • Maintain cleanliness in all food preparation, serving, and storage areas
  • Maintain accurate records of inventory, sales, staffing schedules, and operational issues
  • Prepare weekly reports for upper management on operational performance, sales, and any relevant concerns

Job Criteria

Experience

Mid Level (3-7 years)


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