Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.00 - $41.34
Work Schedule
Standard Hours
Benefits
Learning and Development Programs
Health and wellness benefits
retirement plans
competitive pay
Comprehensive benefits package
Job Description
Mandarin Oriental, New York is a distinguished luxury hotel renowned for its stunning fusion of modern design with stylish oriental flair, located in one of the world's most vibrant cities. The hotel features 244 elegant guestrooms and suites, each offering breath-taking views of Manhattan and Central Park. With its Five-Star hospitality, Mandarin Oriental, New York sets the standard for luxury accommodations, incorporating outstanding amenities such as the MO Lounge, all-day dining with panoramic views, an expansive 14,500 square-foot Mandarin Oriental Spa, and a cutting-edge fitness center with a 75-foot lap pool. The hotel also offers premium meeting and event spaces,... Show More
Job Requirements
- Two years hotel reservations experience
- Able to communicate written and spoken English
- Excellent overall communication and telephone skills
- Able to multi-task
- The ability to work well in a team environment
- Experience with Microsoft Word and Excel
- Experience answering emails
- Excellent typing skills
- Strong customer service skills
Job Qualifications
- Two years hotel reservations experience
- Able to communicate written and spoken English
- Excellent overall communication and telephone skills
- Able to multi-task
- The ability to work well in a team environment
- Experience with Microsoft Word and Excel
- Experience answering emails
- Excellent typing skills
- Strong customer service skills
Job Duties
- Handle guest room and spa reservations via phone, email, and other communication platforms
- Update guest information as necessary, including history, preferences, billing information
- Have a thorough knowledge of all hotel room types, packages, promotions, and facilities, including spa, restaurants, and other local offerings
- Use guest history to accurately sell appropriate room types to guests and provide personalized service based on guest history and preference
- Quote accurate rates and up-sell in order to meet guest needs
- Manage daily administrative tasks related to arrivals, billing, profile accuracy, and reservation clean-up in a timely and organized manner
- Collaborate with other departments to ensure special requests and needs are met
- Effectively communicate and promote loyalty and other Mandarin Oriental programs to enhance guest loyalty and engagement
- Maintain awareness and understanding of Forbes 5-Star standards and LQE criteria, consistently delivering service in line with these expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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