Store Supervisor / Keyholder

Total Wine & More is a leading retailer specializing in a vast array of adult beverages including wine, spirits, and beer, complemented by a knowledgeable and welcoming shopping environment. Established to cater to a diverse clientele, Total Wine & More has grown to become a trusted destination for customers seeking quality products, expert advice, and exceptional service. As a company, it emphasizes teamwork, professionalism, and customer satisfaction, continually striving to enhance the shopping experience through quality offerings and knowledgeable staff. The culture at Total Wine & More supports growth, development, and empowerment for its employees, creating a workplace where team members feel valued and engaged. They are committed to maintaining a drug-free workplace and providing equal opportunity employment without discrimination, ensuring an inclusive and respectful environment for all staff members and customers. The benefits offered include comprehensive healthcare plans, generous store discounts, paid time off, 401k plans, and tuition assistance, reflecting their investment in employee wellness and professional growth.

The role of Store Supervisor at Total Wine & More is a full-time position designed for individuals passionate about retail management and customer service within the beverage industry. The supervisor supports the management team in growing the company’s brand and plays a critical role in the daily operations of the store. This includes overseeing sales and service culture, merchandising, front-end operations, and driving key performance metrics to achieve business goals. The position involves leading by example to deliver outstanding customer service and fostering a welcoming, knowledgeable store atmosphere. Supervisors are expected to resolve customer issues promptly, support team member training and ongoing development to enhance product knowledge and sales skills, and ensure store compliance with all laws and regulations related to the sale of alcohol. Maintaining high safety and cleanliness standards within the store environment is also a key responsibility. This role requires someone who is a team player with strong interpersonal skills and the ability to manage, coach, and motivate peers effectively. It offers an hourly wage range of $22.26 to $31.16, commensurate with experience and skills. The position requires flexibility to work evenings and weekends as needed, and physical stamina to handle tasks such as standing for long periods, lifting heavy items, and navigating store environments safely. Total Wine & More seeks a candidate with a high school diploma or equivalent, at least one year of supervisory experience in a retail setting, familiarity with point-of-sale systems, and a commitment to upholding company values and regulatory standards. This opportunity is ideal for people seeking a dynamic role that blends leadership, customer engagement, and operational responsibilities in a supportive and growth-focused environment.