Store Operations Manager (GM)

Insomnia Cookies, founded 20 years ago by Seth Berkowitz in a college dorm room, has grown into a cult-favorite bakery and delivery brand renowned for its warm, delicious cookies delivered all day and late into the night. Headquartered in Philadelphia, Pennsylvania, the company operates an innovative bakery and delivery concept combined with a rapidly expanding nationwide footprint of over 300 stores globally. Insomnia Cookies has carved out a unique position in the food industry by blending an experiential "sweet-easy" retail concept with a robust shipping and gifting portfolio, making cookie delivery a beloved and convenient treat for customers. Known for its entrepreneurial spirit and customer-first approach, Insomnia Cookies fosters a dynamic work environment driven by creativity, passion, and continuous growth.

The Fairfield, Connecticut location is currently seeking a dedicated Store Manager to join this fast-growing company, offering a unique opportunity to be part of an exciting expansion. This role is ideal for hospitality-focused individuals searching for a fun, entrepreneurial, and professional environment where professional growth and quick advancement opportunities are achievable. The position comes with a competitive base salary plus a quarterly bonus compensation package, emphasizing both individual and team success. Additionally, it offers comprehensive benefits including medical, dental, vision, and pet insurance plans, along with a 401(k) plan featuring employer matching. The Store Manager position also includes perks such as a monthly cellphone data plan stipend, paid vacation, personal wellness days, paid sick leave, enrollment in the Cookie College learning platform, and exclusive company swag and free cookies.

As Store Manager, the successful candidate will be responsible for leading, coaching, and developing a diverse team comprising Shift Leaders, Cookie Crew, and Delivery Drivers to ensure the delivery of stellar food quality, exceptional customer service, and a clean, welcoming store environment. A key focus will be to cultivate a culture of excellence that prioritizes cookie quality, customer satisfaction, and sales performance while supporting and encouraging the personal and professional growth of all team members. The role also demands managing inventory control through regular audits, developing creative local marketing initiatives, and orchestrating in-store recognition programs and contests to motivate the team and engage customers.

The ideal candidate will bring more than three years of management or leadership experience in a restaurant or retail environment and exhibit a player-coach leadership style with a benevolent approach. They must possess an innate hospitality mindset capable of delivering outstanding customer experiences and demonstrate proficiency in restaurant and retail business software, including MS Outlook, Excel, and MS Teams, alongside experience in hiring through Applicant Tracking Systems. Familiarity with commercial convection ovens is a plus but not required. This position requires availability to work 2-3 mid-to-late shifts during the latter part of the week, typically from Thursday to Sunday.

Joining Insomnia Cookies means becoming part of a company on the cutting edge of the food delivery industry, where every team member is valued and empowered to imagine ‘‘What’s Possible’’ every day. With exciting growth prospects and a commitment to comprehensive employee development and wellness, this Store Manager role is not only a career opportunity but also a chance to make a significant impact within a beloved brand and vibrant community.