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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $30.50
Work Schedule
Rotating Shifts
Benefits
competitive base salary
Quarterly bonus
Cellphone data plan stipend
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
401K with contribution match
Paid vacation
Personal wellness days
Paid sick leave
Learning and training platform
Free cookies
Company swag
Job Description
Insomnia Cookies, founded 20 years ago by Seth Berkowitz in a college dorm room, has grown into a cult-favorite bakery and delivery brand renowned for its warm, delicious cookies delivered all day and late into the night. Headquartered in Philadelphia, Pennsylvania, the company operates an innovative bakery and delivery concept combined with a rapidly expanding nationwide footprint of over 300 stores globally. Insomnia Cookies has carved out a unique position in the food industry by blending an experiential "sweet-easy" retail concept with a robust shipping and gifting portfolio, making cookie delivery a beloved and convenient treat for customers. Known for... Show More
Job Requirements
- 3+ years of management or leadership experience in a restaurant or retail establishment
- availability to work 2-3 mid-to-late shifts Thursday through Sunday
- benevolent leadership style with player-coach mentality
- ability to deliver exceptional customer service
- proficiency with MS Outlook, Excel, MS Teams
- experience hiring using an Applicant Tracking System
- familiarity with commercial convection ovens is a plus
Job Qualifications
- 3+ years of management or leadership experience in a restaurant or retail establishment
- benevolent leadership style with a player-coach mentality
- innate sense of hospitality and ability to deliver exceptional customer service
- technical acumen in restaurant or retail business software, proficiency with MS Outlook, Excel, MS Teams
- experience hiring using an Applicant Tracking System
- familiarity with commercial convection ovens is a plus
Job Duties
- Hire, coach and develop a diverse part-time hourly staff including shift leaders, cookie crew and delivery drivers
- lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the team
- establish a strong culture of excellence prioritizing cookie quality, customer service, and sales performance while supporting personal growth and opportunity
- manage and audit inventory to maintain proper controls
- create and execute fun, local marketing drops
- create and drive in-store recognition programs and contests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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