Store Operations Manager (GM)

Insomnia Cookies is a widely recognized and beloved bakery and delivery company famous for its warm, delicious cookies delivered all day and late into the night. Founded 20 years ago in a college dorm room by Seth Berkowitz, the company has grown exponentially, now boasting over 300 stores globally. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies has established itself as a cult brand adored by cookie lovers who seek convenience and sweet indulgence. The company's innovative bakery and delivery concept combines experiential retail with convenient late-night delivery, forming a unique "sweet-easy" flagship experience that is reshaping how desserts are enjoyed.

At Insomnia Cookies, the emphasis is on delivering both product excellence and outstanding customer experiences by fostering a lively and supportive work environment. With a nationwide presence and expanding shipping and gifting services, the organization is committed to continuous growth, innovation, and community engagement. Newark, Delaware, is one of the key locations where the brand is looking to strengthen its team with passionate hospitality-focused individuals ready to contribute to the exciting brand story.

This specific role is a management position that seeks strong leaders who thrive in a fast-paced, entrepreneurial, and rapidly growing company. The Newark, DE location is looking for individuals who are eager to join a fun, growth-oriented environment that values mentorship, training, and ample professional development opportunities. This position offers a competitive base salary along with a quarterly bonus compensation component. Employment comes with excellent comprehensive benefits including medical, dental, vision, and pet insurance plans, a 401K plan with contribution matching, paid vacation and personal days, sick leave, and a monthly cellphone data stipend. Moreover, team members enjoy access to the Cookie College learning and training platform, free cookies, and brand swag, all designed to create a fulfilling workplace experience.

The role centers on managing daily operations by hiring, coaching, and developing a diverse part-time hourly team that includes Shift Leaders, Cookie Crew, and Delivery Drivers. The successful candidate will lead service components focusing on delivering stellar food quality, engaging customer service, maintaining a clean store environment, and fostering employee friendliness. Instilling a strong culture of excellence that prioritizes cookie quality, exceptional customer service, and reaching sales targets is paramount. This position also involves managing inventory controls, driving local marketing initiatives, and creating competitive incentives such as in-store recognition programs and contests.

Ideal candidates will bring 3+ years of management or leadership experience within restaurant or retail settings. They must be available to work mid-to-late shifts primarily from Thursday through Sunday, and possess a benevolent leadership style with a player-coach approach to managing the business. A genuine passion for hospitality and delivering outstanding customer service is essential. Technical proficiency with restaurant or retail business software, including MS Outlook, Excel, MS Teams, and experience using Applicant Tracking Systems for hiring is required. Familiarity with commercial convection ovens is a plus, but not mandatory. The position offers a unique opportunity to grow professionally within a dynamic company that consistently imagines what is possible.