Store Manager, Ralph's Coffee, Palo Alto

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $62,500.00 - $97,500.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Professional Development

Job Description

Ralph Lauren Corporation (NYSE: RL) is a prominent global leader in the design, marketing, and distribution of premium lifestyle products across five essential categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, the company's reputation and distinguished image have been carefully cultivated through its broad portfolio of products and internationally recognized brands. These brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and several others. Collectively, these brands form one of the most well-known families of consumer brands worldwide, representing a commitment to quality, style, and luxurious lifestyle experiences.

At Ralph Lauren, the company emphasizes inclusion and diversity, nurturing a culture where all voices and perspectives are amplified. The organization is devoted to fostering a sense of belonging through Talent, Education & Communication, Employee Groups, and Celebration, thereby creating an environment that encourages fairness and respects individuality.

The Store Manager position is a full-time role with a competitive pay range of $62,500 to $97,500 annually, depending on experience and geographic location. This role is based in Palo Alto, California, under the Hospitality department, specifically managing Ralph's Coffee, a key component of Ralph Lauren's hospitality offerings. The store manager is tasked with leading a dynamic team to ensure efficient, profitable operations while maintaining high standards of store presentation and customer service.

The manager is responsible for overseeing all day-to-day operations of the store, ensuring that customer experiences are consistently fast, efficient, friendly, and align with the company's Total Quality Experience philosophy. This includes managing staff schedules, maintaining inventory levels, controlling costs, and ensuring compliance with loss prevention and safety standards. The position demands a leader who can set the tone and personality of the store by championing training, customer service excellence, product knowledge, and education while fostering a safe, engaging, and supportive workplace culture.

The ideal candidate will be proactive in driving store profitability through well-executed sales and profit plans, effective cash and media management, and maintaining store cleanliness and merchandising standards. Moreover, they must be adept at recruiting, hiring, and developing team members, ensuring that all employees are trained to uphold company policies and deliver superior customer service. The role requires a hands-on leader who can solve customer issues promptly, inspire the team to meet service standards, and model outstanding service practices.

This role involves a combination of operational expertise, team development, and customer service leadership within a high-end retail hospitality environment, making it essential for the manager to have strong communication skills, problem-solving abilities, and a detailed-oriented mindset. Physical requirements include frequent standing, the ability to lift up to 30 pounds, and the capability to perform tasks requiring dexterity and focus under various lighting conditions. This position offers a rewarding opportunity to be part of a prestigious brand while contributing to a culture of excellence, inclusivity, and community.

Job Requirements

must be able to work overtime, including weekends, evenings and special events as needed
this position will require frequent standing and use of hands and arms
must be able to lift up to 30lbs and frequently bend and twist from the waist
frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms
must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects
regularly required to handle food, hot beverages, and work with sharp objects

Job Qualifications

proficient on a computer
familiar with software programs such as microsoft word, excel, outlook
must have effective problem solving/decision making abilities
must have excellent verbal and written english communication skills
well-organized, detail-oriented and able to multi-task

Job Duties

develops and executes sales and profit plans that are in-line with budgetary goals
ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses
maintains and utilizes daily, weekly, quarterly, and annual financial reporting tools
ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs
oversees all cash and media management functions, able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary
maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures
maintains a clean well-merchandised store, following visual presentation plans and standards
plans, executes, and communicates all sales promotions and new product information effectively and efficiently
identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates, facilitates on-going training and development of current staff
promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents
is the role model for outstanding service and “owner” of the service initiative at his/her store
pro-active in solving customer problems and satisfying customers in various situations
ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules
ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis
consistently monitors, coaches and encourages team members to meet the Company’s service standards
assesses and provides adequate staffing to provide efficient and friendly, superior service
maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment
ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards
ensures that all Company food offerings maintain the highest quality
tastes drink and food products on a per shift basis for quality assurance
provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge
demonstrates the ability to lead, effectively communicate, and champion Guiding Principles, House Rules, and Standard Operating Procedures
builds morale and team spirit by fostering a work environment where team members input is encouraged and valued
ensures each team member has received proper training to perform as a barista or shift supervisor efficiently
continually develops team members, establishing specific performance objectives, and measuring team member performance regularly
coaches and counsels team members for improved performance, documenting developmental plans as necessary