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Store Manager - Perry Ellis

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

employee discount
Paid vacation
Personal time
Medical insurance
Dental Insurance
Tuition Reimbursement
401(k) plan and company match

Job Description

Perry Ellis International, Inc. is a prominent lifestyle apparel company known for its diverse portfolio of over 40 nationally and internationally recognized brands. This includes flagship brands such as Perry Ellis, Original Penguin by Munsingwear, Laundry by Shelli Segal, Rafaella, Cubavera, Ben Hogan, and others. The company also licenses well-known trademarks like Nike for swimwear and Callaway, PGA TOUR, and Jack Nicklaus for golf apparel, positioning itself as a leader in the menswear segment of the fashion industry. Perry Ellis blends innovative design with quality craftsmanship across its product lines, ranging from tailored suits to casual wear and accessories.The company emphasizes a passionate and optimistic culture that encourages living life to the fullest. This ethos is deeply embedded in its history and is reflected in the products and customer experience it offers. As a menswear designer and retail chain, Perry Ellis is dedicated to delivering not only fashionable apparel but also exceptional customer service, ensuring that every interaction is meaningful and fulfilling.Employment Type: Full-time.While Perry Ellis International boasts a vast and varied brand portfolio, it also provides a dynamic and engaging workplace where employees can grow professionally and personally. The company promotes an inclusive and supportive environment that values diversity and encourages creative input from all team members.The Store Manager role at Perry Ellis International is a pivotal position responsible for overseeing the daily operations of a retail store, ensuring seamless functioning and achievement of business goals. This leadership role entails directing all activities necessary to surpass sales and profit targets, improve customer service standards, manage human resources effectively for team development and retention, handle payroll and operating expenses, oversee loss prevention initiatives, and ensure attractive merchandise presentation.

The Store Manager acts as a role model, maintaining a customer-first approach and expertly handling customer needs and complaints. They drive revenue generation by aligning store strategies with corporate and district goals, achieving financial objectives such as sales growth, expense management, and shrinkage control. The manager also educates the team on business analytics and inventory opportunities to maximize financial performance. On an operational level, the Store Manager prioritizes workflow through efficient planning and time management, maintains staffing levels based on business trends while adhering to payroll guidelines, and upholds company policies and procedures. Additionally, responsibilities include maintaining store cleanliness and appearance, problem-solving operational challenges, ensuring compliance with company training and expectations, protecting company assets, and coordinating loss prevention efforts.

Visual merchandising and brand management fall under the Store Manager’s domain, ensuring that pricing strategies are executed to meet gross margin goals. The store must be merchandised according to the company's visual guidelines, with the manager holding the team accountable to these standards. They communicate inventory opportunities and oversee the planning and execution of store planograms. A thorough understanding and clear communication of the company's brand positioning to the store team are essential, along with ensuring timely merchandise replenishment.

People management is a critical aspect of this role. The Store Manager ensures that customer service standards are met and modeled, adheres to human resource practices, recruits and develops talent, and manages a high-performing team. They foster a culture of accountability, handle conflict effectively, empower staff involvement in decision-making, foster open dialogue, lead change with resilience, maintain confidentiality, and ensure legal compliance with labor laws.

Overall, the Store Manager at Perry Ellis International is a multifaceted leader who combines operational expertise with strategic vision and people management skills to drive store success. This role offers a significant opportunity to contribute to a renowned retail brand while developing a rewarding career in retail management.

Job Requirements

  • Ability to perform effective selling techniques
  • Energetic and positive attitude
  • 3-5 years of retail management experience
  • Strong verbal and written skills
  • Strong interpersonal communication and customer service skills
  • Customer service oriented with outgoing, friendly, and personable demeanor
  • Ability to stand for long periods on the sales floor
  • Ability to move and/or lift up to 25 pounds
  • Bachelor’s degree preferred

Job Qualifications

  • Bachelor’s degree preferred
  • 3-5 years of retail management experience
  • Proven ability to network and maintain talent pool
  • Experience in selecting and developing store management teams
  • Strong coaching and counseling skills
  • Knowledge of visual merchandising standards
  • Strong verbal and written communication skills
  • Ability to analyze business trends and financial performance
  • Proven leadership and team motivation skills
  • Demonstrated ability to organize, delegate, prioritize, and hold teams accountable

Job Duties

  • Function as a role model ensuring customers remain the top priority
  • Respond promptly to customer complaints or needs
  • Achieve excellent scores on secret shopper reports
  • Promote merchandise and demonstrate product knowledge to customers
  • Share and execute store strategy aligned with corporate and district initiatives
  • Achieve store financial objectives including sales goals and expense control
  • Educate team on business trends and inventory opportunities
  • Analyze business reports to maximize financial performance
  • Prioritize workflow through planning and time management
  • Maintain appropriate staffing levels based on business trends and payroll guidelines
  • Comply with all company policies and procedures
  • Maintain store appearance and cleanliness
  • Identify problems and develop solutions
  • Ensure compliance with company-assigned training
  • Communicate company expectations clearly
  • Protect company assets including inventory and cash
  • Communicate loss prevention occurrences to management
  • Practice excellent customer service to prevent theft
  • Review and audit store processes for compliance
  • Supervise, lead, and motivate staff members
  • Execute pricing strategies to achieve gross margin
  • Merchandise store according to visual guidelines and planograms
  • Communicate inventory opportunities to management
  • Ensure merchandise replenishment on the sales floor
  • Model PEI customer service standards
  • Follow human resources standards and practices
  • Recruit, select, hire and develop diverse talent
  • Fill open positions timely while maintaining talent pool
  • Provide feedback, coaching, and mentoring to staff
  • Hold team accountable for store results
  • Manage conflict effectively
  • Involve team in decision making
  • Foster dialogue around solutions
  • Lead through change and adversity
  • Maintain confidentiality and meet commitments
  • Ensure compliance with labor laws

Job Criteria

Experience

Mid Level (3-7 years)


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