Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Flexible
Benefits
Monthly bonus incentive plan
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Life insurance
Disability insurance
Employee assistance program
employee discount
Flexible spending account
Parental leave
Job Description
SmartStop Self Storage is a leading diversified real estate company specializing in the self-storage industry, with operations across the United States and Canada. Renowned for its commitment to customer service and operational excellence, SmartStop has earned prestigious accolades including Newsweek's Best Customer Service awards in 2021, 2022, and 2023 among Storage Center companies. The company was also the recipient of Reputation's 800 Award for 2023, highlighting its strong positive presence in the market. In addition, SmartStop has been voted a Top Workplace in 2022 and 2023 by the Orange County Register, a testament to its supportive and engaging workplace culture fostered by its dedicated and amazing employees. SmartStop encourages innovative thinking and embraces change, continuously enhancing the experiences of both its customers and employees.
The Store Manager position at SmartStop - specifically for store number 1398 located in Tucson, Arizona - is a critical role that supports the day-to-day operation and success of the facility. This is a full-time, in-person position offering a competitive hourly wage ranging from $18.00 to $20.00. A Store Manager at SmartStop is responsible for leasing storage units and parking spaces, managing and motivating an onsite team, assisting with maintenance tasks, and overseeing various onsite projects. The role also includes maintaining consistent communication with the home office and fostering positive, lasting relationships with tenants through exemplary customer service. This position demands organizational skills to manage the office efficiently, proactive lead follow-up, and the ability to uphold business relationships with clients and vendors. Store Managers are instrumental in ensuring the facility remains optimally rented, preparing units for auction, and ensuring legal compliance in all actions related to tenant property. This leadership role is ideal for an individual with a take-charge yet collaborative attitude who is computer literate, detail-oriented, and able to thrive in a fast-paced environment while adhering to company policies and procedures. SmartStop provides a supportive team environment where employees can grow and contribute meaningfully to the company’s continued success in the self-storage sector.
The Store Manager position at SmartStop - specifically for store number 1398 located in Tucson, Arizona - is a critical role that supports the day-to-day operation and success of the facility. This is a full-time, in-person position offering a competitive hourly wage ranging from $18.00 to $20.00. A Store Manager at SmartStop is responsible for leasing storage units and parking spaces, managing and motivating an onsite team, assisting with maintenance tasks, and overseeing various onsite projects. The role also includes maintaining consistent communication with the home office and fostering positive, lasting relationships with tenants through exemplary customer service. This position demands organizational skills to manage the office efficiently, proactive lead follow-up, and the ability to uphold business relationships with clients and vendors. Store Managers are instrumental in ensuring the facility remains optimally rented, preparing units for auction, and ensuring legal compliance in all actions related to tenant property. This leadership role is ideal for an individual with a take-charge yet collaborative attitude who is computer literate, detail-oriented, and able to thrive in a fast-paced environment while adhering to company policies and procedures. SmartStop provides a supportive team environment where employees can grow and contribute meaningfully to the company’s continued success in the self-storage sector.
Job Requirements
- valid driver’s license
- proof of current auto insurance
- strong customer service skills
- excellent verbal and written communication skills
- proficiency with computer systems and office software
- ability to manage and motivate a team
- must be able to adhere to company policies and procedures
- available to work 35-45 hours per week
- able to work in person at Tucson, AZ location
Job Qualifications
- must have a valid driver’s license and proof of current auto insurance
- superior customer service skills
- excellent communication skills
- computer literate with solid office skills
- take-charge/can-do mentality yet able to follow set procedures
Job Duties
- leasing storage and parking
- managing a team
- assisting with maintenance
- supervising onsite projects
- communicating with the home office team
- maintaining good relationships with tenants by providing outstanding customer service
- keeping the facility rented at optimum levels
- preparing units for auction and vacates units as prescribed by law and approved by management
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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