Store Manager

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $35,100.00 - $54,600.00

Work Schedule

Flexible

Benefits

employee discount

Paid training

Flexible work schedule

Opportunities for advancement

Supportive team environment

Job Description

Scooter's Coffee, established in 1998, has become one of the premier specialty coffee companies in the industry, distinguished by its commitment to sustainably sourced ingredients that are crafted to perfection. Known as one of the fastest-growing specialty coffee brands, Scooter's Coffee emphasizes simplicity and a genuine connection with its customers. The company lives by its core values: integrity, love, humility, and courage, fostering a work culture focused on providing amazing experiences to every individual it serves. Through its franchise model, Scooter's Coffee offers opportunities for individuals to join independent business owners who operate their stores according to their unique terms and conditions, ensuring a localized focus on customer satisfaction and business success.

The role of Store Manager at Scooter's Coffee is a pivotal leadership position responsible for the comprehensive management of daily operations, staffing, sales, and customer service within a specific store location. This role requires an individual who can build, inspire, and lead a service-oriented barista team to deliver consistent, high-quality customer experiences that align with the company's brand standards. The Store Manager actively drives sales and increases profitability by maintaining a high-energy work environment and ensuring adherence to operational excellence. This position demands exceptional organizational and interpersonal skills, overseeing every facet of store performance including recruitment, training, scheduling, and ongoing employee development.

In addition, the Store Manager is responsible for maintaining store appearance, cleanliness, food safety, and merchandising standards to create an inviting environment for customers. They play a key role in managing financial aspects by keeping detailed daily, weekly, and quarterly reports, overseeing cash handling procedures, and ensuring compliance with point-of-sale systems and safety protocols. The Manager also leads performance management initiatives, providing constructive feedback and enforcing accountability through progressive disciplines when necessary. This role encourages team collaboration in goal setting and action planning to continuously improve store outcomes. Overall, the Store Manager is the final authority on store operations, embodying Scooter's Coffee's mission to create amazing coffee experiences and fostering a culture that supports both customer satisfaction and employee growth.

The employment relationship is with an independent franchisee of Scooter's Coffee, who serves as the direct employer and determines the specific terms of employment, including wages and benefits. This allows each franchise location to tailor its operational practices to best serve its community and workforce while maintaining alignment with the Scooter's Coffee brand values and standards. This position offers a chance to be part of a dynamic and evolving coffee brand that values integrity, passion, and a commitment to excellence in every cup served.

Job Requirements

High school diploma or equivalent
2+ years of supervisory experience in a restaurant or retail environment
Strong communication skills
Ability to work in a fast-paced environment
Ability to manage and lead a team
Knowledge of food safety standards and cash handling procedures
Availability to work flexible hours including early mornings, evenings, weekends, and holidays

Job Qualifications

Ability to effectively teach and lead others
Excellent communication and interpersonal skills
Passion for working with people
Energetic, fast-paced, flexible work style
Ability to work cooperatively in a team environment
Strong problem-solving, multi-tasking, and administrative skills
Ability to anticipate and respond to customer needs
2+ years of supervisory experience in a restaurant or retail environment

Job Duties

Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter's "Amazing" customer service experience
Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce or improve performance
Maintain accountability in employees using progressive discipline process
partner with Field Brand Consultant and Human Resources to make termination decisions when necessary
Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
Maintain company standards in personal and store sales or performance metrics
Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
Maintain daily, weekly, and quarterly financial reports
Maintain final accountability for store operations