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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
career advancement
Job Description
This company is a well-established restaurant operation that focuses on delivering excellent customer service and maintaining efficient daily operations in high-volume store settings. Specializing in the food and beverage industry, the restaurant prides itself on providing a welcoming atmosphere, quality menu offerings, and consistent standards across its locations. With a focus on teamwork and customer satisfaction, the company invests in the training and development of its staff to ensure optimal performance and long-term growth opportunities within the organization. The company's commitment to operational excellence and customer service makes it a strong employer in the hospitality sector, offering roles that provide... Show More
Job Requirements
- Consistent and reliable attendance is an essential function of the Store Lead job
- Maintain a professional appearance and grooming standards as outlined during the hiring process
- Learn and understand the entire menu and create drinks to brand standards
- Comply with all safety requirements as outlined in the training program
- Must pass training requirements at all other crew member and barista positions
- Must be able to perform repetitive tasks, work alone and work as a team with others, work under stress, meet strict quality control standards, and interact with people
- May be scheduled for other positions depending on business needs
- Ability to understand and implement written and verbal instruction
- No previous experience required
Job Qualifications
- Ability to understand and implement written and verbal instruction
- Excellent communication and interpersonal skills
- Leadership qualities with experience motivating and coaching team members
- Basic knowledge of point of sale systems and restaurant operations
- Commitment to professional appearance and grooming standards
- Ability to work under stress and in a fast-paced environment
- No previous experience required but willingness to learn and complete all training
Job Duties
- Lead the restaurant during assigned shifts
- Delegate responsibilities to the team and ensure they are exceeding customer expectations
- Ensure proper setup and breakdown of the entire restaurant by following the closing and opening procedures
- Respond to customer questions or complaints over the phone or in-store
- Execute supervisor functions on the POS system such as discounts and voids and reconcile till at the end of each shift
- Ensure all systems are implemented and utilized including daily line check, opening and closing checklists, waste bucket, inventory, ticket time tracking, recipe cards, cogs workbook, prep sheet, par/pull sheets, and other applicable kitchen systems
- Document any staff performance issues and communicate to upper management using the proper channels
- Provide leadership and direction, giving ongoing feedback of expectations
- Motivate, coach, and train team members to excel in their position
- Participate in training, developing new hires, and teaching standards to those that need improvement
- Interview, hire, and onboard potential and new employees
Job Criteria
Experience
No experience required
Job Location
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