Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $34.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
discounts on shopping and travel
On-site employee dining options
Paid orientation and on-job training
Paid Time Off
401k Match
Life insurance
Job Description
Horseshoe Casino Hammond is a premier entertainment and gambling destination conveniently located just 20 minutes from downtown Chicago. This establishment is renowned for offering an exciting and vibrant environment with more than 2,100 slot machines and over 100 table games, catering to a wide range of guests seeking top-notch gambling experiences. Alongside its gaming offerings, Horseshoe Casino Hammond provides exceptional dining options such as The Eatery: Cafe and H Burger, ensuring that guests not only enjoy the thrill of the casino but also satisfy their culinary cravings in a friendly and welcoming atmosphere. With a commitment to excellence and a... Show More
Job Requirements
- High school diploma or equivalent
- Prior supervisory experience preferred
- Strong communication skills
- Ability to work flexible hours including holidays and weekends
- Knowledge of bar and restaurant operations
- Ability to handle guest complaints effectively
- Team leadership and training abilities
- Capability to maintain inventory and manage cash drawers
- Must complete background check
- Pre-employment screenings including drug testing for applicable roles
Job Qualifications
- High school diploma or equivalent
- Prior experience in a supervisory role within the hospitality or gaming industry preferred
- Strong leadership and communication skills
- Knowledge of restaurant and bar operations
- Ability to handle guest complaints professionally
- Basic inventory management skills
- Proficiency in scheduling and staffing management
- Ability to train and mentor team members
- Understanding of cash handling procedures
- Flexibility to work varied shifts including holidays and weekends
Job Duties
- Supervise all employees engaged in bartending and serving for a specific outlet
- Review manifest and staffing levels to determine appropriate work assignments for the staff
- Check with cooks to determine menu changes, substitutions or deletions for the day and notify staff
- Investigate and resolve guest complaints or concerns in accordance with standard procedures
- Monitor silverware and plate status and order items as needed with budget constrictions taken into account
- Develop schedules to reflect staffing levels needed to give optimal guest service
- Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances
- Train new employees and update all employees on new procedures or policies
- Conduct a physical inventory of bar ware and requisition replacement items as needed
- Coach and counsel all employees when needed to reinforce department and company policy and procedures
- Maintain a well-informed shift by conducting daily shift meetings
- Department walk throughs are done on a daily basis to assure cleanliness and all equipment is operational
- Must be able to work various shifts and hours to include holidays and weekends
- Other duties as assigned
Job Location
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