Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Job Description
Graton Resort & Casino is a premier entertainment and hospitality destination located in Northern California, offering a luxurious and vibrant atmosphere for guests seeking an exceptional dining and gaming experience. This resort and casino combine the thrill of gaming with exquisite dining options, world-class amenities, and outstanding customer service to create memorable visits for every guest. Known for its dedication to quality, hospitality, and innovation, Graton Resort & Casino employs a diverse team of professionals who work together to maintain its reputation as a leading hospitality venue. With a focus on delivering superior guest experiences, the resort fosters a collaborative and supportive work environment where employees are encouraged to grow and excel.
The Steakhouse Sprinter position at Graton Resort & Casino is a critical role within the food and beverage department, particularly in one of the resort's upscale dining establishments. This role involves the timely and professional delivery of food orders from the kitchen to guests’ tables, ensuring accuracy, presentation quality, and proper handling of all dishes. The Sprinter acts as a crucial communication link between the kitchen staff and the front-of-house team, fostering seamless service that enhances guests' dining experiences. In addition to delivering food, the Sprinter assists in maintaining the organization and cleanliness of the expo station, which includes managing condiments, utensils, and napkins to guarantee a well-equipped and efficient service area. The individual in this role must have in-depth knowledge of the menu, capable of describing dishes to guests effectively using specific verbiage approved by the department.
Graton Resort & Casino places a strong emphasis on hospitality values, seeking team members who embody professionalism, cooperation, and a commitment to redefining hospitality for its guests. The Sprinter is expected to follow established company standards, procedures, and health and safety regulations rigorously. A key component of this role involves monitoring guest satisfaction and proactively addressing concerns in collaboration with servers and management, ensuring every guest leaves with a positive impression. This is a role that requires excellent communication skills, attention to detail, and the ability to work efficiently under pressure in a fast-paced environment.
Working at Graton Resort & Casino provides an opportunity to become part of a dynamic team within a high-end hospitality setting, supporting personal and professional growth while contributing to a guest-first culture. This role offers a chance to engage directly with guests, enhancing their experience through attentive and knowledgeable service. As part of the resort’s broader mission, the Steakhouse Sprinter helps uphold the brand’s commitment to quality, safety, and outstanding guest care. While specific employment type or salary details are not provided, working in this role promises valuable experience in hospitality and the opportunity to be a vital contributor to a distinguished hospitality venue.
The Steakhouse Sprinter position at Graton Resort & Casino is a critical role within the food and beverage department, particularly in one of the resort's upscale dining establishments. This role involves the timely and professional delivery of food orders from the kitchen to guests’ tables, ensuring accuracy, presentation quality, and proper handling of all dishes. The Sprinter acts as a crucial communication link between the kitchen staff and the front-of-house team, fostering seamless service that enhances guests' dining experiences. In addition to delivering food, the Sprinter assists in maintaining the organization and cleanliness of the expo station, which includes managing condiments, utensils, and napkins to guarantee a well-equipped and efficient service area. The individual in this role must have in-depth knowledge of the menu, capable of describing dishes to guests effectively using specific verbiage approved by the department.
Graton Resort & Casino places a strong emphasis on hospitality values, seeking team members who embody professionalism, cooperation, and a commitment to redefining hospitality for its guests. The Sprinter is expected to follow established company standards, procedures, and health and safety regulations rigorously. A key component of this role involves monitoring guest satisfaction and proactively addressing concerns in collaboration with servers and management, ensuring every guest leaves with a positive impression. This is a role that requires excellent communication skills, attention to detail, and the ability to work efficiently under pressure in a fast-paced environment.
Working at Graton Resort & Casino provides an opportunity to become part of a dynamic team within a high-end hospitality setting, supporting personal and professional growth while contributing to a guest-first culture. This role offers a chance to engage directly with guests, enhancing their experience through attentive and knowledgeable service. As part of the resort’s broader mission, the Steakhouse Sprinter helps uphold the brand’s commitment to quality, safety, and outstanding guest care. While specific employment type or salary details are not provided, working in this role promises valuable experience in hospitality and the opportunity to be a vital contributor to a distinguished hospitality venue.
Job Requirements
- High school diploma or equivalent
- Prior experience in food service or hospitality preferred
- Ability to work flexible hours including evenings, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to stand and walk for extended periods
- Ability to handle multiple tasks simultaneously
- Commitment to upholding company standards and values
Job Qualifications
- High school diploma or equivalent
- Previous experience in a restaurant or food service environment preferred
- Excellent communication skills
- Ability to work well under pressure in a fast-paced environment
- Knowledge of food safety and sanitation practices
- Strong attention to detail
- Ability to describe menu items clearly to guests
- Team-oriented with a positive attitude
Job Duties
- Responsible for redefining hospitality by living, supporting, and promoting company values
- Perform responsibilities according to company standards, policies, and procedures
- Deliver food from the kitchen to the correct table in a timely and professional manner
- Follow the steps of service as outlined by the department
- Ensure all food orders are complete, correctly garnished, and properly presented before delivery
- Have in-depth knowledge of the menu and describe dishes to guests using prescribed verbiage
- Assist in setting up and maintaining expo stations including condiments, utensils, and napkins
- Communicate effectively with kitchen and front-of-house staff to ensure smooth service
- Ensure all food is delivered at the correct temperature and quality
- Maintain cleanliness and organization in dining room, kitchen, and service areas
- Monitor guest satisfaction and report concerns to management or servers
- Adhere to health, safety, and sanitation standards
- Assist with other tasks as directed by supervisor or manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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