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STARBUCKS/LEAD BARISTA

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Prescription drug insurance
Paid holidays
Dental Insurance
Health Insurance
Employee assistance program
Tuition Reimbursement
Paid Time Off
Paid sick time
Vision Insurance

Job Description

Fred Meyer, based in Portland, Oregon, is a prominent retail chain that merged with The Kroger Company in 1998. With more than 120 stores across Oregon, Washington, Idaho, and Alaska, Fred Meyer is a part of the extensive Kroger family of companies. The company prides itself on uniting diverse teams passionate about food and people, all working together to fulfill one common purpose: To Feed the Human Spirit. Fred Meyer stands out not just for its wide range of products and services but also for its strong commitment to innovation and providing exceptional experiences for customers, communities, and employees alike. The essence of its business ethos is deeply rooted in respect, honesty, integrity, diversity, inclusion, and safety, which are core values demonstrated by every associate.

The role offered is that of a trained and certified barista within Fred Meyer's coffee department. The position primarily focuses on delivering outstanding customer service by ensuring that company service standards are met and ideally surpassed. This involves offering customers prompt and quality coffee selections while preparing and selling a variety of specialty coffee beverages. The role is dynamic and entails monitoring the overall conditions of the department, including stock levels, equipment maintenance, cleanliness, and employee performance to maintain a high standard of service and appearance. As a barista, this role also requires adherence to all company policies and Starbucks programs, guaranteeing that operational flow is smooth and efficient across all customer touchpoints. Additionally, the barista is expected to embody the company’s core values and contribute positively to the store environment through professionalism, clear communication, and collaboration with the team.

This employment opportunity is suitable for both those seeking full-time or part-time engagement, including individuals looking to embark on a new career path or those wanting to gain valuable experience in customer service and retail operations. Fred Meyer provides a rich environment for personal and professional growth, with access to extensive training programs, diverse career pathways, and competitive benefits to help associates thrive. The company values associates who are caring, purpose-driven, dependable, and eager to learn, offering a supportive workplace where every individual's contributions are recognized and nurtured. The role promises a fulfilling experience where associates can develop their skills, contribute meaningfully, and be part of a legacy of innovation and customer satisfaction.

Job Requirements

  • Willing and available to work weekends and holidays as needed
  • Must be a trained and certified barista
  • Effective written and oral communication skills
  • Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers
  • Past work record reflects dependability and integrity
  • Prior food handling experience
  • Supervisory skills

Job Qualifications

  • Must be a trained and certified barista
  • Effective written and oral communication skills
  • Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers
  • Past work record reflects dependability and integrity
  • Prior food handling experience
  • Supervisory skills

Job Duties

  • Increase sales through effective marketing and merchandising of products in the department
  • Assist in supervision and direction of department personnel to ensure quality customer service
  • Delegate job assignments and responsibilities to associates in accordance with duty rosters
  • Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department
  • Monitor code dates and product rotation, removes out of code product
  • Holds personnel in department accountable for their job assignments and responsibilities
  • Writes department schedules, coordinating requests and bids and business needs
  • Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable)
  • Maintain customer service area and equipment in a clean and appealing manner
  • Demonstrate Customer 1st Behavior when taking care of customer needs
  • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day
  • Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.)
  • Follow store policies and procedures for operational flow at each station
  • Perform cleaning tasks in accordance with cleaning standards and work as a store team player
  • Present one's self professionally and demonstrate clear communication with all customer and partner interactions
  • Perform equipment maintenance in accordance with preventative maintenance checklist
  • Follow cash handling and register policies
  • Follow inventory stocking and recording guidelines
  • Able to effectively communicate with customers and associates
  • Be prompt, tactful, calm, courteous, and professional in all interactions
  • Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination
  • Perform any and all duties as assigned
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Job Criteria

Experience

Mid Level (3-7 years)


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