Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.50 - $18.00
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Work Schedule

Flexible
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Benefits

Health care benefits
Paid Time Off
Mental Health Resources
401(k) Plan
Group Term Life Insurance
Annual bonus
associate discounts
Tuition Assistance
Internal training programs

Job Description

King Soopers, a respected grocery store chain based in Colorado, has been serving communities across Colorado and Wyoming for decades. Founded well before its 1983 merger with The Kroger Company, King Soopers has grown to operate over 115 store locations, becoming a trusted name for quality groceries and exceptional customer service. As part of the Kroger family, one of the largest retail companies in the United States, King Soopers continues to uphold Kroger's mission to Feed the Human Spirit, focusing on community values, innovation, and inclusivity.

King Soopers prides itself on creating an inclusive work environment where diversity, honesty, integrity, respect, and safety are at its core. The company believes that people matter, and it strives to provide associates with the tools and opportunities needed to grow professionally and personally. Employees benefit from comprehensive training programs, career advancement opportunities, and a supportive culture that values each individual’s contribution. This role offers both part-time and full-time opportunities tailored to fit various career paths and lifestyle needs, making it an excellent choice for those seeking a career in retail and customer service with a company that truly values its employees.

The Customer Service Associate role at King Soopers is integral to delivering the high standards customers expect, and to ensuring each shopper’s visit is a positive and memorable experience. This position involves creating a safe, clean, and welcoming environment in the store while providing exceptional customer service. Associates in this role treat all customers and fellow employees with fairness and ethics, promoting an inclusive and supportive community atmosphere. They play a key role in presenting the right products at the right time with accurate pricing, reflecting the company's commitment to integrity and fairness.

The role demands excellent communication skills and a friendly demeanor, enabling associates to assist customers with product inquiries and recommend items effectively. Associates are also responsible for operating coffee shop equipment, preparing beverages according to recipes and customer preferences, and managing related transactions. Maintaining product quality, monitoring inventory, and adhering to food safety guidelines are essential duties that contribute to the overall efficiency and reputation of King Soopers.

King Soopers invests heavily in associate well-being with attractive benefits including a wide range of healthcare plans covering medical, dental, vision, and prescriptions. Flexible scheduling options, paid time off, and holiday pay help ensure work-life balance. Emotional and financial support is provided through free counseling services and financial coaching. Associates also enjoy valuable discounts on a variety of purchases such as food, travel, and technology. Furthermore, the company offers significant tuition reimbursement opportunities, robust training programs, and clearly defined pathways for career advancement.

Working at King Soopers means joining a family environment committed to making a positive impact in the communities it serves, while providing the support and resources employees need to thrive. Whether you are seeking a fresh part-time role or a long-term career opportunity, King Soopers offers a rewarding and dynamic workplace where your contributions matter and your potential is unlimited. This position is perfect for those who are caring, eager to learn, and motivated to grow within a company that leads with its values.

Job Requirements

  • Excellent customer service skills
  • Any previous comparable experience preferred
  • Ability to work cooperatively in a high paced environment
  • Ability to manage conflict in a nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary
  • Ability to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Ability to answer questions and provide product information
  • Experience working cooperatively in a team environment
  • Ability to prepare beverages according to recipe and standards
  • Experience handling cash transactions
  • Knowledge of food safety regulations
  • Ability to operate kitchen and coffee shop equipment
  • Strong communication and interpersonal skills
  • Ability to manage conflict in a reasonable manner
  • Integrity and honesty in handling customer and business information
  • Flexibility to work in a fast-paced environment
  • Ability to follow instructions and seek assistance when needed
  • Commitment to upholding company core values

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients and merchandise
  • Check product quality to ensure freshness
  • review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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