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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.50 - $15.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Kroger is one of America's largest and most trusted grocery retailers with a deep-rooted history that started over a century ago from a single small store in Cincinnati. Today, it operates nearly 2,800 stores across 35 states under 28 unique trade names. Kroger takes pride in its commitment to community, quality food, customer satisfaction, and a diverse inclusive work environment. They have established themselves as a company whose core mission is to "Feed the Human Spirit" by providing shoppers with quality products, innovative shopping experiences, and a commitment to community well-being. The company embodies values such as respect, honesty, integrity,... Show More
Job Requirements
- excellent customer service skills
- ability to work cooperatively in a high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- ability to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- excellent customer service skills
- any previous comparable experience
- knowledge of products sold within the department
- ability to use kitchen and coffee shop equipment properly
- ability to collaborate and promote teamwork
- strong communication and interpersonal skills
- knowledge of food safety regulations
- ability to manage conflict nonconfrontationally
- ability to maintain honesty and integrity
- ability to follow directions and seek assistance when needed
- ability to work in a fast-paced environment
Job Duties
- create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- collaborate with associates and promote teamwork to help achieve company/store goals
- prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- tender transactions using company best practices
- offer product samples to help customers discover new items or products for which they inquire about
- inform customers of coffee shop specials
- provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- recommend coffee shop items to customers to ensure they get the products they want and need
- use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- prepare, package, label and inventory ingredients in merchandise
- check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- label, stock and inventory department merchandise
- report product ordering/shipping discrepancies to the department manager
- stay current with present, future, seasonal and special ads
- reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- adhere to all food safety regulations and guidelines
- practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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