
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.25 - $15.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
Employee assistance program
Tuition Reimbursement
Job Description
The Kroger Company is a renowned American retail company specializing in grocer operations and recognized as the nation's largest grocer. With its origins tracing back more than a century ago from a small grocery store in Cincinnati, Kroger has expanded to nearly 2,800 stores across 35 states under 28 different brand names. This extensive network is a testament to Kroger's steady growth and commitment to serving diverse communities across the United States. Kroger has established itself as a trusted name in grocery retail by emphasizing customer service, innovation, and community involvement. The company's mission centers around 'Feeding the Human Spirit'—a purpose that reflects its dedication not only to providing quality food products but also fostering a warm, inclusive environment for both employees and customers. As America’s grocer, Kroger takes pride in bringing together passionate teams who are eager to create remarkable experiences focused on food and community connections. The company upholds its core values, which include respect, honesty, integrity, diversity, inclusion, and safety, to create an ethical and welcoming environment for all stakeholders. Kroger believes in the power of people and strives to support their growth and success by providing opportunities and benefits that empower employees both personally and professionally. This commitment includes comprehensive benefits, flexible scheduling options, career development programs, and a strong support network that caters to the emotional, physical, and financial well-being of its associates. Employees at Kroger are encouraged to innovate continually, collaborate effectively, and contribute meaningfully to the company's ongoing success and community engagement. This role is geared towards individuals who are caring, purpose-driven, and eager to learn and grow within the retail grocery industry. Whether seeking part-time work or a long-term career, this position offers a vibrant, team-oriented work environment conducive to personal and professional development. The position offers competitive compensation and the chance to join a revered institution dedicated to quality, community, and opportunity. Joining Kroger means becoming part of a family that values its employees and customers alike and is committed to providing the right products at the right price, with exceptional service. The role emphasizes the importance of safety, ethical conduct, and customer satisfaction, creating an atmosphere where returning customers feel valued and appreciated. Kroger's dedication to diversity and inclusion means employees work in an environment that respects and promotes fair treatment for everyone. The opportunity to work with Kroger means engaging with diverse teams, advancing skills, and making a tangible difference in local communities. This is more than just a job—it is a chance to contribute to a storied brand with a future focused on innovation, inclusivity, and excellence in retail. If you are enthusiastic about customer service, passionate about food and people, and committed to upholding strong ethical standards, Kroger offers a promising career path where your efforts can truly flourish and make an impact.
Job Requirements
- Excellent customer service skills
- Any previous comparable experience
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Previous comparable experience preferred
- Strong interpersonal and communication skills
- Ability to learn and retain product knowledge
- Ability to work both independently and as part of a team
- Ability to handle multiple tasks simultaneously
- Basic math skills for handling transactions
- Commitment to company core values of respect, honesty, integrity, diversity and inclusion
- Ability to adhere to safety and food handling guidelines
- Flexibility to work various shifts including evenings, weekends and holidays
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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