
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.75 - $16.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Paid Time Off
Employee assistance program
Tuition Reimbursement
Job Description
Fry's Food Stores, based in Arizona, is a prominent grocery retailer with a rich history dating back to its merger with The Kroger Company in 1983. As part of the Kroger family of companies, Fry's proudly operates over 120 stores throughout Arizona, providing a wide range of grocery products and services to diverse communities. Fry's commitment lies in serving not only as a grocery store but as a community hub where customers can rely on quality products, exceptional service, and a welcoming atmosphere. The company embraces a company culture that values respect, honesty, integrity, diversity, inclusion, and safety. These core values are embedded in every aspect of the business, from customer interactions to employee relations and corporate responsibilities.
Joining Fry's means becoming part of a team driven by a passion for food and people, united under the mission "To Feed the Human Spirit." The company fosters an inclusive and supportive environment that nurtures growth and celebrates diversity. Fry's emphasizes the importance of innovation in enhancing the customer experience by continuously refining service, product offerings, and operational efficiency.
The open role is centered around providing outstanding customer service within a safe and clean setting, ensuring that every customer feels welcomed, valued, and satisfied. This position is vital for maintaining the high standards Fry's is known for and for fostering repeat customer visits. Associates in this role embody the company’s principles by treating customers and fellow employees fairly and ethically, contributing to a positive workplace culture and a responsible community presence.
In this customer service role, individuals are expected to deliver accurate product information, offer timely recommendations, and assist customers by answering inquiries about products throughout the store. Associates contribute to operational success by ensuring product quality, proper inventory management, and compliance with safety procedures. The role requires collaboration with team members to meet store goals and promote a harmonious work environment. Employees also prepare and serve beverages according to recipes and customer specifications, enhancing the overall shopping experience.
Moreover, the company offers an extensive range of associate benefits designed to support physical, emotional, and financial well-being. These benefits include comprehensive healthcare coverage, flexible scheduling options, paid time off, counseling services through an Employee Assistance Program, tuition reimbursement, and valuable discounts. Fry's is dedicated to offering pathways for personal and professional growth through industry-leading training and career advancement opportunities.
Applicants interested in joining Fry's Food Stores will find an environment that values their contributions and supports their development, whether seeking part-time employment or a long-term career path. Fry's invites individuals who are caring, purpose-driven, and eager to learn to apply and become part of a family that puts people and community first.
Joining Fry's means becoming part of a team driven by a passion for food and people, united under the mission "To Feed the Human Spirit." The company fosters an inclusive and supportive environment that nurtures growth and celebrates diversity. Fry's emphasizes the importance of innovation in enhancing the customer experience by continuously refining service, product offerings, and operational efficiency.
The open role is centered around providing outstanding customer service within a safe and clean setting, ensuring that every customer feels welcomed, valued, and satisfied. This position is vital for maintaining the high standards Fry's is known for and for fostering repeat customer visits. Associates in this role embody the company’s principles by treating customers and fellow employees fairly and ethically, contributing to a positive workplace culture and a responsible community presence.
In this customer service role, individuals are expected to deliver accurate product information, offer timely recommendations, and assist customers by answering inquiries about products throughout the store. Associates contribute to operational success by ensuring product quality, proper inventory management, and compliance with safety procedures. The role requires collaboration with team members to meet store goals and promote a harmonious work environment. Employees also prepare and serve beverages according to recipes and customer specifications, enhancing the overall shopping experience.
Moreover, the company offers an extensive range of associate benefits designed to support physical, emotional, and financial well-being. These benefits include comprehensive healthcare coverage, flexible scheduling options, paid time off, counseling services through an Employee Assistance Program, tuition reimbursement, and valuable discounts. Fry's is dedicated to offering pathways for personal and professional growth through industry-leading training and career advancement opportunities.
Applicants interested in joining Fry's Food Stores will find an environment that values their contributions and supports their development, whether seeking part-time employment or a long-term career path. Fry's invites individuals who are caring, purpose-driven, and eager to learn to apply and become part of a family that puts people and community first.
Job Requirements
- Minimum excellent customer service skills
- Desired any previous comparable experience
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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