
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Healthcare coverage
Paid Time Off
Employee assistance program
Financial Coaching
associate discounts
Tuition Reimbursement
training programs
Job Description
Kroger, originating from a modest grocery store in Cincinnati over a century ago, has evolved into the nation’s largest grocer with nearly 2,800 stores across 35 states under 28 different banners. As America’s grocer, Kroger values bringing together diverse teams passionate about food and community, uniting them under the mission to Feed the Human Spirit. With a rich heritage of innovation and commitment to excellence, Kroger is dedicated to delivering exceptional experiences for customers, communities, and employees alike, with food as the unifying heart of all efforts.
At Kroger, the work environment is one where people truly matter, offering opportunities to create meaningful careers and personal growth. The company emphasizes support for associate well-being, including physical, emotional, and financial health, through comprehensive benefits and flexible work schedules. With extensive training programs and diverse career pathways, Kroger encourages employees to unlock their full potential and grow within the company.
This role is centered on providing exceptional customer service in a safe and clean environment that promotes customer loyalty and repeat visits. The successful candidate will embody Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities include assisting customers with product knowledge, preparing beverage selections to company standards, and maintaining quality and safety within the coffee shop department. Employees are expected to collaborate effectively with teammates and adhere strictly to food safety and workplace safety regulations.
Additional aspects of this role include managing equipment and merchandise, offering product samples to enhance customer experience, and addressing any product quality or shipping issues in coordination with management. The position requires a strong ability to work cooperatively in a fast-paced environment, manage conflict professionally, and exhibit integrity in handling customer and business information. This role also involves providing support to individuals including minors, seniors, and those with special needs, reflecting Kroger’s commitment to community responsibility.
Kroger supports its employees with valuable benefits such as comprehensive healthcare plans, paid time off, free counseling services, financial coaching, associate discounts, and significant tuition reimbursement. This role is ideal for individuals who are caring, purpose-driven, and eager to learn, whether seeking part-time work or a long-term career. The company invites passionate individuals to join the Kroger family and become part of a workplace culture that values diversity, growth, and community service.
At Kroger, the work environment is one where people truly matter, offering opportunities to create meaningful careers and personal growth. The company emphasizes support for associate well-being, including physical, emotional, and financial health, through comprehensive benefits and flexible work schedules. With extensive training programs and diverse career pathways, Kroger encourages employees to unlock their full potential and grow within the company.
This role is centered on providing exceptional customer service in a safe and clean environment that promotes customer loyalty and repeat visits. The successful candidate will embody Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities include assisting customers with product knowledge, preparing beverage selections to company standards, and maintaining quality and safety within the coffee shop department. Employees are expected to collaborate effectively with teammates and adhere strictly to food safety and workplace safety regulations.
Additional aspects of this role include managing equipment and merchandise, offering product samples to enhance customer experience, and addressing any product quality or shipping issues in coordination with management. The position requires a strong ability to work cooperatively in a fast-paced environment, manage conflict professionally, and exhibit integrity in handling customer and business information. This role also involves providing support to individuals including minors, seniors, and those with special needs, reflecting Kroger’s commitment to community responsibility.
Kroger supports its employees with valuable benefits such as comprehensive healthcare plans, paid time off, free counseling services, financial coaching, associate discounts, and significant tuition reimbursement. This role is ideal for individuals who are caring, purpose-driven, and eager to learn, whether seeking part-time work or a long-term career. The company invites passionate individuals to join the Kroger family and become part of a workplace culture that values diversity, growth, and community service.
Job Requirements
- Excellent customer service skills
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to work cooperatively in a high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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