
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Prescription drug insurance
Paid holidays
Dental Insurance
Employee assistance program
Health Insurance
Tuition Reimbursement
Paid Time Off
Paid sick time
Vision Insurance
Job Description
Kroger is the nation’s largest grocery retailer, boasting nearly 2,800 stores across 35 states and operating under 28 different brand names. What began over a century ago as a single grocery store in Cincinnati has grown into a powerhouse in the retail and food industry, dedicated to bringing diverse, passionate teams together under a shared mission: To Feed the Human Spirit. As America’s Grocer, Kroger prides itself on a history of innovation and a strong commitment to customer satisfaction, community engagement, and providing the highest quality food and service. The company’s culture is deeply rooted in respect, honesty, integrity, diversity, inclusion, and safety. Employees are valued as essential contributors to the Kroger family with opportunities to grow professionally and personally.
This role centers on delivering exceptional customer service in a safe, clean environment that encourages repeat visits from customers. It requires treating customers and colleagues with fairness and ethics, fostering an inclusive workplace, and supporting community responsibility. The position involves providing customers with the right products at the right time with fair and accurate pricing while demonstrating Kroger’s core values every day. The job also offers flexible full-time and part-time schedules, making it suitable for a wide range of applicants, from those seeking supplemental income to those pursuing a full career path.
Employees in this role will be at the frontline, creating welcoming environments by responding to customer questions and suggestions about products. They will gain and maintain strong knowledge of department products and help customers discover new items. The role includes preparing beverages and food items according to recipes and customer preferences, following company best practices for customer transactions. Working cooperatively with teammates, employees will strive to meet store and company goals. They will also manage inventory, quality control, labeling, and ensure safety standards are consistently met.
The Kroger family supports associates through a comprehensive benefits package that addresses physical, emotional, and financial well-being. Employees have access to medical, dental, vision, and prescription coverage. Paid time off includes holidays and sick leave subject to eligibility and tenure. Emotional support and financial coaching are available through confidential programs, while educational benefits can cover up to $21,000 in tuition reimbursement. Associate discounts on food, travel, and technology products further enhance the employment experience. Kroger’s supportive environment opens numerous pathways for career advancement through extensive training programs and learning opportunities.
If you are a caring, purpose-driven individual eager to learn and contribute to a vibrant team dedicated to the food and retail industry, Kroger offers a fresh opportunity for you to build a meaningful and rewarding career. Join the Kroger family today and become part of a company that values people, embraces diversity, and is committed to feeding the future.
This role centers on delivering exceptional customer service in a safe, clean environment that encourages repeat visits from customers. It requires treating customers and colleagues with fairness and ethics, fostering an inclusive workplace, and supporting community responsibility. The position involves providing customers with the right products at the right time with fair and accurate pricing while demonstrating Kroger’s core values every day. The job also offers flexible full-time and part-time schedules, making it suitable for a wide range of applicants, from those seeking supplemental income to those pursuing a full career path.
Employees in this role will be at the frontline, creating welcoming environments by responding to customer questions and suggestions about products. They will gain and maintain strong knowledge of department products and help customers discover new items. The role includes preparing beverages and food items according to recipes and customer preferences, following company best practices for customer transactions. Working cooperatively with teammates, employees will strive to meet store and company goals. They will also manage inventory, quality control, labeling, and ensure safety standards are consistently met.
The Kroger family supports associates through a comprehensive benefits package that addresses physical, emotional, and financial well-being. Employees have access to medical, dental, vision, and prescription coverage. Paid time off includes holidays and sick leave subject to eligibility and tenure. Emotional support and financial coaching are available through confidential programs, while educational benefits can cover up to $21,000 in tuition reimbursement. Associate discounts on food, travel, and technology products further enhance the employment experience. Kroger’s supportive environment opens numerous pathways for career advancement through extensive training programs and learning opportunities.
If you are a caring, purpose-driven individual eager to learn and contribute to a vibrant team dedicated to the food and retail industry, Kroger offers a fresh opportunity for you to build a meaningful and rewarding career. Join the Kroger family today and become part of a company that values people, embraces diversity, and is committed to feeding the future.
Job Requirements
- Excellent customer service skills
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Any previous comparable experience
- Knowledge of coffee shop equipment and preparation
- Familiarity with food safety regulations and procedures
- Ability to maintain product quality and inventory
- Basic understanding of customer service principles and practices
- Ability to handle transactions accurately and efficiently
- Effective communication and teamwork skills
- Willingness to learn and adapt in a fast-paced retail environment
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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