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STARBUCKS/BARISTA

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.50 - $15.50
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts

Job Description

Kroger is a leader in the grocery retail industry, originating from a small Cincinnati grocery store over a century ago and expanding to become the nation’s largest grocer. Operating nearly 2,800 stores across 35 states under 28 diverse banners, Kroger is committed to delivering quality products and exceptional customer service to millions of customers. As America’s grocer, Kroger brings together passionate, diverse teams dedicated to a common purpose: To Feed the Human Spirit. With a rich history of innovation and a focus on community and customer experience, Kroger continuously strives to offer amazing experiences in its stores, support its associates, and positively impact the communities it serves. The company fosters an inclusive work environment that values respect, honesty, integrity, diversity, and safety, ensuring that every voice is heard and every individual is treated with fairness. People matter at Kroger, and the company is committed to providing employees with the tools and opportunities needed to succeed both professionally and personally.

The role at Kroger involves providing exceptional customer service within a safe and clean environment to encourage customer return visits. Candidates will be responsible for upholding Kroger's core values, including respect, honesty, integrity, diversity, inclusion, and safety. The position focuses on fair and ethical treatment of customers and employees alike, promoting an inclusive workplace culture. The associate is expected to provide the right products at the right time with fair and accurate pricing while maintaining product quality and adhering to food safety regulations. Responsibilities include answering customer inquiries about products, preparing beverage selections according to company standards, offering product samples, and ensuring fresh and correctly portioned products to minimize waste. Additionally, the role includes operational duties such as operating kitchen equipment, labeling, stocking, and inventory management, and collaborating with team members to achieve store goals. Associates must comply with safety programs, report safety or product issues, and maintain a professional and cooperative demeanor in a fast-paced retail environment. Kroger offers extensive benefits, training, and growth opportunities, making it an excellent career choice for those who are caring, purpose-driven, and eager to learn.

Job Requirements

  • Excellent customer service skills

Job Qualifications

  • Excellent customer service skills
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Any previous comparable experience

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
  • Recommend coffee shop items to customers
  • Use all equipment in coffee shop such as refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • Review sell by dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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