
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $13.75
Work Schedule
Flexible
Benefits
Healthcare coverage
flexible scheduling
Paid Time Off
Employee assistance program
Financial Coaching
associate discounts
Tuition Reimbursement
Job Description
Kroger is one of the largest and most respected grocery retailers in the United States, originating from a small Cincinnati grocery store more than a century ago. Today, Kroger operates nearly 2,800 stores across 35 states under 28 different banners. As a company, Kroger is deeply committed to feeding the human spirit by bringing together diverse teams who share a passion for food and people with one common goal: to create amazing experiences for customers, communities, and each other. Kroger prides itself on fostering a work environment grounded in the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The company believes that people matter and prides itself on providing the resources, benefits, and support needed for employees to grow both professionally and personally. Whether seeking part-time employment or a long-term career path, individuals who are purpose-driven, eager to learn, and committed to delivering excellent service will find rewarding opportunities at Kroger.
The role offered is centered on providing exceptional customer service within a safe and clean environment, ensuring customers leave satisfied and are encouraged to return. This position involves treating both customers and employees in a fair and ethical manner, promoting collaboration and inclusivity among team members while serving as a responsible community member. Essential responsibilities include providing the right products at the right time accompanied by fair and accurate pricing. The position emphasizes the importance of demonstrating and upholding Kroger’s core values during every customer interaction. The role requires knowledge of products sold in the department, effective communication with customers regarding inquiries, and the ability to make suitable recommendations. Employees in this role also engage in food preparation tasks such as preparing beverage selections according to recipes and customer preferences, managing product freshness and inventory, and ensuring safety and cleanliness standards are maintained. Work involves operating kitchen and coffee shop equipment such as espresso machines, blenders, slicers, and ovens according to company guidelines.
Kroger offers comprehensive benefits to support physical, emotional, and financial well-being, including diverse healthcare coverage options like medical, dental, vision, and prescription plans. Flexible scheduling is available with paid time off, including holidays and sick leave for eligible associates. Employees gain access to valuable emotional and financial support through counseling programs and confidential financial coaching services. Discounts on a variety of products and services—ranging from food to technology—and up to $21,000 in tuition reimbursement through an industry-leading continuing education program are also part of the benefits package. The company supports career advancement with extensive training and development opportunities, encouraging employees to grow and succeed within a variety of career pathways. This role is ideal for individuals who value teamwork, excellence in customer service, and working in a vibrant, inclusive community-focused company environment.
The role offered is centered on providing exceptional customer service within a safe and clean environment, ensuring customers leave satisfied and are encouraged to return. This position involves treating both customers and employees in a fair and ethical manner, promoting collaboration and inclusivity among team members while serving as a responsible community member. Essential responsibilities include providing the right products at the right time accompanied by fair and accurate pricing. The position emphasizes the importance of demonstrating and upholding Kroger’s core values during every customer interaction. The role requires knowledge of products sold in the department, effective communication with customers regarding inquiries, and the ability to make suitable recommendations. Employees in this role also engage in food preparation tasks such as preparing beverage selections according to recipes and customer preferences, managing product freshness and inventory, and ensuring safety and cleanliness standards are maintained. Work involves operating kitchen and coffee shop equipment such as espresso machines, blenders, slicers, and ovens according to company guidelines.
Kroger offers comprehensive benefits to support physical, emotional, and financial well-being, including diverse healthcare coverage options like medical, dental, vision, and prescription plans. Flexible scheduling is available with paid time off, including holidays and sick leave for eligible associates. Employees gain access to valuable emotional and financial support through counseling programs and confidential financial coaching services. Discounts on a variety of products and services—ranging from food to technology—and up to $21,000 in tuition reimbursement through an industry-leading continuing education program are also part of the benefits package. The company supports career advancement with extensive training and development opportunities, encouraging employees to grow and succeed within a variety of career pathways. This role is ideal for individuals who value teamwork, excellence in customer service, and working in a vibrant, inclusive community-focused company environment.
Job Requirements
- Excellent customer service skills
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Knowledge of food safety regulations and procedures
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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