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STARBUCKS/BARISTA

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Healthcare coverage
flexible scheduling
Paid Time Off
Employee assistance program
associate discounts
Tuition Reimbursement
training programs

Job Description

From its humble beginnings as a small Cincinnati grocery store over a century ago, Kroger has evolved into America's largest grocer, operating nearly 2,800 stores across 35 states under 28 unique banners. As a leader in the retail grocery industry, Kroger prides itself on a rich history of innovation and community involvement, constantly striving to deliver not only quality food products but also exceptional experiences for customers, employees, and neighborhoods alike. Kroger's mission, 'To Feed the Human Spirit,' reflects its commitment to nourishing both bodies and lives through outstanding service and inclusive work environments where diversity and mutual respect are core values.

This position within Kroger focuses on delivering exceptional customer service in a safe, clean, and welcoming environment. The role involves providing customers with the right products at the right time and at fair and accurate pricing, while consistently embodying the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Associates in this role are expected to create a positive atmosphere where customers feel valued and appreciated, ensuring their return visits by exceeding their expectations. This involves working collaboratively with fellow team members to achieve store and company goals, adhering strictly to food safety standards, and maintaining high levels of product quality and freshness.

Key responsibilities encompass engaging with customers, answering product-related questions, suggesting appropriate offerings, and preparing beverage selections in line with established recipes and customer requests. This role requires proficiency in operating various equipment such as espresso machines, blenders, ovens, and refrigerators while following company guidelines to maintain product integrity and safety. Associates will also handle transactions accurately and promote coffee shop specials and product samples to enhance the customer experience. The position demands attention to detail, particularly in inventory management, labeling, stocking, and monitoring "sell by" dates to minimize waste and prevent shrinkage.

Kroger is committed to associate well-being, offering comprehensive benefits that support physical, emotional, and financial health, including affordable medical, dental, vision, and prescription coverage, flexible scheduling, paid time off, emotional and financial support programs, valuable discounts, tuition reimbursement, and abundant training and career development opportunities. Whether one is looking for part-time work or seeking a long-term career path, Kroger provides a supportive and growth-oriented environment where employees can thrive and build a fulfilling career. Individuals who are caring, purpose-driven, hungry to learn, and eager to contribute to a meaningful mission will find Kroger to be a great fit and a place where their potential is truly unlimited.

Job Requirements

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to follow directions and seek assistance when necessary
  • Ability to work cooperatively in a high-paced environment
  • Ability to act with honesty and integrity
  • Must be able to perform the essential job functions with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience
  • Knowledge of product offerings within the department
  • Ability to operate kitchen and coffee shop equipment
  • Strong communication and interpersonal skills
  • Ability to work as part of a team
  • Basic math skills for transaction handling
  • Willingness to learn and adapt to company standards and procedures
  • Commitment to upholding safety and food handling standards
  • Ability to manage conflict calmly and professionally
  • Responsible and trustworthy approach to work

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • Review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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