Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.45 - $21.27
Benefits
Comprehensive medical coverage
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
tuition reimbursement up to $21,000
Associate discounts on food, travel, and technology
Job Description
Ralphs, based in California, is a leading supermarket chain with a rich history rooted in serving communities across the state. After merging with The Kroger Company in 1998, Ralphs has continued to expand and innovate, operating over 180 stores throughout California. As part of the Kroger family of companies, Ralphs is committed to delivering incredible experiences to its customers, fostering a diverse, inclusive, and respectful work environment that prioritizes food, community, and people. This dedication is encapsulated by the company’s mission: To Feed the Human Spirit. Ralphs prides itself on being a place where people matter, offering growth opportunities and... Show More
Job Requirements
- Excellent customer service skills
- Ability to follow directions and seek assistance when necessary
- Strong communication skills
- Ability to manage conflict in a reasonable, nonconfrontational manner
- Ability to act with honesty and integrity
- Must be able to perform essential job functions with or without reasonable accommodation
- Willingness to work in a fast-paced environment
- Ability to interact positively with customers, minors, individuals with special needs, and older adults
Job Qualifications
- Excellent customer service skills
- Ability to work cooperatively in a high-paced environment
- Strong communication and interpersonal abilities
- Knowledge of food safety regulations
- Ability to manage conflict in a reasonable and nonconfrontational manner
- Ability to act with honesty and integrity
- Ability to follow directions and seek assistance when necessary
- Experience with customer interaction or retail environment preferred
- Previous comparable experience a plus
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review 'sell by' dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Location
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