Job Overview
Employment Type
Part-time
Benefits
Comprehensive medical coverage
Dental Insurance
Vision Insurance
Prescription coverage
flexible scheduling
Paid time off including holiday and sick pay
employee assistance program with free counseling
Financial coaching and tools
associate discounts on purchases
tuition reimbursement up to $21,000
industry-leading training programs and career growth opportunities
Job Description
Ralphs, a prominent grocery store chain based in California, has been proudly serving customers since its merger with The Kroger Company in 1998. Operating over 180 stores across the state, Ralphs is deeply committed to fostering diverse teams that share a passion for food and outstanding customer service. As part of the Kroger family of companies, the organization focuses on 'Feeding the Human Spirit' by bringing together employees and communities with food at the heart of all its efforts. Recognized for its history of innovation, Ralphs prioritizes creating exceptional shopping experiences for customers while cultivating a supportive and inclusive work... Show More
Job Requirements
- High school diploma or equivalent
- Ability to provide exceptional customer service
- Strong communication and interpersonal skills
- Ability to work cooperatively in a fast-paced environment
- Ability to manage conflict constructively and professionally
- Commitment to integrity and ethical behavior
- Capability to follow directions and seek assistance when necessary
- Ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Location
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