Starbucks Team Member @ Valley Forge Travel Plaza - Applegreen US

Applegreen USA is a prominent operator of over 80 travel plazas located across the Northeast and Midwest regions of the United States. The company is dedicated to providing travelers with convenience, comfort, and a wide selection of high-quality food and retail options. Applegreen's travel plazas feature popular brands such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and more, making it a preferred stopping point for travelers looking to refresh during their journeys.

As part of the operations team, Applegreen places a strong emphasis on delivering exceptional customer service and maintaining the highest standards in food safety and cleanliness. The company’s culture is driven by core values that focus on customers and community, the development and well-being of its people, and embracing change with passion and performance. These values ensure that every team member contributes positively and feels supported.

The Team Member role at Applegreen is a non-exempt position that reports directly to the General Manager. This role is vital in ensuring that the travel plazas operate smoothly and efficiently, particularly during the peak seasons. The company recruits Seasonal Associates who play a critical role during busy periods, generally from April through September. These seasonal team members receive numerous benefits, including sick time (flex), earned wage access, employee referral bonuses, meal discounts, and flexible scheduling affordances. Applegreen’s commitment to a supportive work environment helps seasonal and permanent team members alike thrive.

The Team Member’s responsibilities are multifaceted but center around providing outstanding customer service to travelers, ensuring food preparation and handling meets strict industry standards, managing transactions via point-of-sale systems, and maintaining cleanliness and stock of both the kitchen and retail spaces. The role requires an individual who is enthusiastic about customer engagement, able to work efficiently and safely, and capable of working flexible schedules including nights, weekends, and holidays.

Individuals in this position will also have the opportunity to develop knowledge of the wide variety of products and services available at the plazas, allowing them to effectively cross-sell and up-sell to enhance the customer experience. Applegreen recognizes that the better informed their team members are, the better experience they deliver to customers, ultimately supporting the company’s mission to refresh travelers on their journey.

Moreover, this role demands a high degree of physical activity such as standing for long periods, lifting and carrying up to 40 pounds, and bending or twisting frequently. Effective communication skills are essential, as team members must read and follow instructions and policies and engage in polite and helpful interactions with travelers and coworkers.

Applegreen is an Equal Opportunity Employer that values diversity and inclusion, providing a drug-free workplace and extending opportunities regardless of minority status, gender, disability, or veteran status. This fosters a welcoming and inclusive work environment for all its employees. The Team Member position is positioned as an entry point for those looking to grow within the company, with an emphasis on developing skills, embracing pace and performance, and contributing to a community-centered culture.