Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $18.75
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Paid Time Off
medical benefits
meal discounts
Excellent training
career growth
Fantastic culture and work environment
flexible schedules
Job Description
Villa Restaurant Group is a distinguished multi-brand, multi-concept global restaurant group specializing in both full service and quick service restaurant operations. This dynamic group operates a diverse portfolio of dining concepts, including quick service restaurants like Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Jersey Mikes, Salsaritas, Melt Shop, Dos Toros, Hill Country, Juniors, Far East, Asian Chao, Tony + Benny's, Zaros Bakery, among others. Additionally, their full service restaurant division operates under the 40North banner featuring well-known establishments such as Piattino, Office Tavern Grill, Café Villa, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub, Town Bar & Kitchen, and NOM Mexican Table & Tequila Bar. This blend of brands highlights a strong commitment to culinary excellence, operational diversity, and customer satisfaction across various dining experiences ranging from casual to upscale.
As a Starbucks Shift Supervisor within the Villa Restaurant Group at the Wind Creek Casino location, you will hold a pivotal role in ensuring smooth daily operations of the Starbucks store. Your leadership will be fundamental in guiding a skilled team of baristas, fostering an environment that embraces teamwork, customer service excellence, and high-quality beverage preparation. The role demands a hands-on leader who is passionate about coffee culture and dedicated to upholding the quality and standards synonymous with the Starbucks brand. Your responsibilities will include supervising shifts to ensure operational efficiency, providing training and coaching to team members, and maintaining Starbucks' recognized product and service excellence.
This position offers an exciting opportunity to be part of a globally recognized restaurant group that values professional growth, quality leadership, and creating memorable experiences for customers. The Starbucks Shift Supervisor will help deliver impeccable service, ensuring customers receive fresh, expertly crafted coffee beverages in a welcoming store atmosphere. This role requires someone who thrives in a fast-paced environment, capable of multitasking, managing resources like inventory and schedules, and handling daily administrative responsibilities efficiently. If you have a passion for leadership, an eye for detail in product quality, and are committed to customer satisfaction, this role will be a fulfilling step in your hospitality career with Villa Restaurant Group.
As a Starbucks Shift Supervisor within the Villa Restaurant Group at the Wind Creek Casino location, you will hold a pivotal role in ensuring smooth daily operations of the Starbucks store. Your leadership will be fundamental in guiding a skilled team of baristas, fostering an environment that embraces teamwork, customer service excellence, and high-quality beverage preparation. The role demands a hands-on leader who is passionate about coffee culture and dedicated to upholding the quality and standards synonymous with the Starbucks brand. Your responsibilities will include supervising shifts to ensure operational efficiency, providing training and coaching to team members, and maintaining Starbucks' recognized product and service excellence.
This position offers an exciting opportunity to be part of a globally recognized restaurant group that values professional growth, quality leadership, and creating memorable experiences for customers. The Starbucks Shift Supervisor will help deliver impeccable service, ensuring customers receive fresh, expertly crafted coffee beverages in a welcoming store atmosphere. This role requires someone who thrives in a fast-paced environment, capable of multitasking, managing resources like inventory and schedules, and handling daily administrative responsibilities efficiently. If you have a passion for leadership, an eye for detail in product quality, and are committed to customer satisfaction, this role will be a fulfilling step in your hospitality career with Villa Restaurant Group.
Job Requirements
- High school diploma or equivalent
- Previous experience in a supervisory or leadership role preferably in a coffee shop or restaurant setting
- Passion for coffee and a strong knowledge of Starbucks products and standards Starbucks Barista Certification is a plus
- Excellent interpersonal and communication skills
- Strong problem-solving abilities and the ability to handle customer concerns with professionalism
- Ability to work in a fast-paced environment multitask and handle pressure effectively
- Availability to work flexible hours including evenings weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a supervisory or leadership role preferably in a coffee shop or restaurant setting
- Passion for coffee and a strong knowledge of Starbucks products and standards Starbucks Barista Certification is a plus
- Excellent interpersonal and communication skills
- Strong problem-solving abilities and the ability to handle customer concerns with professionalism
- Ability to work in a fast-paced environment multitask and handle pressure effectively
- Availability to work flexible hours including evenings weekends and holidays
Job Duties
- Lead by example fostering a positive and inclusive work environment
- Supervise shifts and delegate tasks to ensure smooth operations
- Provide outstanding customer service by greeting and assisting customers taking and preparing orders and addressing customer inquiries and concerns
- Ensure the highest standards of coffee and food quality
- Oversee the preparation of beverages and food items adhering to Starbucks recipes and guidelines
- Train new baristas on company policies procedures and customer service standards
- Provide ongoing coaching and feedback to team members
- Assist in managing inventory levels including ordering supplies and managing stock rotation
- Handle cash and operate the cash register accurately
- Ensure cash-handling policies and procedures are followed
- Maintain a clean and safe store environment
- Follow health and safety guidelines including food safety practices
- Assist the Store Manager in creating and managing shift schedules ensuring appropriate coverage during peak hours
- Complete paperwork reports and administrative tasks as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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