Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.38 - $23.71
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
sick pay
Paid holidays
Bereavement Pay
Retirement benefits
Job Description
The hiring establishment behind this opportunity operates a Starbucks kiosk, a well-known coffeehouse chain globally recognized for its specialty coffee and exceptional customer experience. Starbucks is dedicated to not only serving high-quality coffee and beverages but also creating a warm and welcoming atmosphere for customers, whether they are stopping in for a quick drink or spending time working or socializing in the store. This particular Starbucks kiosk is managed as a department within a larger retail or grocery environment, underscoring the importance of seamless integration of operations in a busy multi-service setting. The company values excellence in customer service, operational efficiency, and team collaboration to uphold its brand standards and achieve business goals.
The role of Starbucks Department Manager is vital to the success of the kiosk. This position is geared towards an individual who can model and uphold stellar customer service while effectively overseeing all operational aspects of the Starbucks department. The Department Manager has the responsibility to directly control and manage day-to-day activities to meet sales and profit objectives. They serve as the primary contact for customers, ensuring that every interaction is friendly, courteous, and helpful. Success in this role means the ability to drive superior service, increase sales, improve profit margins, and control costs effectively. This position involves close cooperation with merchandising teams to implement visual displays, manage signage, and adjust pricing according to corporate strategies.
The Starbucks Department Manager is also in charge of inventory management, guaranteeing appropriate stock levels, and verifying order accuracy upon receipt. They directly supervise barista clerks by training, scheduling, and assigning duties to ensure optimal staff performance and coverage. Technical skills include brewing coffee, tea, and other beverages using various equipment including coffee urns, drip and vacuum coffee makers, and drink mixers. The role further includes operating cash registers, processing payments, and maintaining cleanliness and hygiene standards in the service area.
Working in a dynamic retail environment demands physical stamina, as the manager frequently is on their feet, lifting and carrying stock, and navigating the store space while engaging with customers and staff. This position requires an individual comfortable with multitasking and maintaining a balance between customer interaction, employee supervision, and operational responsibilities. The Starbucks Department Manager plays a key leadership role in motivating their team and ensuring smooth daily operation in line with corporate values and store policies.
The position is union and non-union depending on the location and includes competitive pay with a range from $17.38 to $23.71 per hour, aligned with the local minimum wage and affected by factors such as location, experience, and qualifications. Additional benefits include health insurance options such as medical, dental, and vision coverage, disability and life insurance, paid time off (PTO), sick pay accrued based on hours worked, paid holidays (9 days annually), bereavement pay, and retirement benefits like pension and 401(k) plan eligibility. These comprehensive benefits emphasize the company's commitment to supporting its employees' well-being and financial security.
Overall, this Starbucks Department Manager role offers an exciting opportunity for individuals passionate about coffee culture, excellent service, and leadership in a fast-paced environment. Candidates who thrive in customer-focused, team-oriented settings will find this position rewarding as they contribute significantly to the store's financial performance and customer satisfaction. With a strong focus on operational excellence, team development, and customer engagement, this role is crucial in maintaining Starbucks' reputation for quality and service in every cup served.
The role of Starbucks Department Manager is vital to the success of the kiosk. This position is geared towards an individual who can model and uphold stellar customer service while effectively overseeing all operational aspects of the Starbucks department. The Department Manager has the responsibility to directly control and manage day-to-day activities to meet sales and profit objectives. They serve as the primary contact for customers, ensuring that every interaction is friendly, courteous, and helpful. Success in this role means the ability to drive superior service, increase sales, improve profit margins, and control costs effectively. This position involves close cooperation with merchandising teams to implement visual displays, manage signage, and adjust pricing according to corporate strategies.
The Starbucks Department Manager is also in charge of inventory management, guaranteeing appropriate stock levels, and verifying order accuracy upon receipt. They directly supervise barista clerks by training, scheduling, and assigning duties to ensure optimal staff performance and coverage. Technical skills include brewing coffee, tea, and other beverages using various equipment including coffee urns, drip and vacuum coffee makers, and drink mixers. The role further includes operating cash registers, processing payments, and maintaining cleanliness and hygiene standards in the service area.
Working in a dynamic retail environment demands physical stamina, as the manager frequently is on their feet, lifting and carrying stock, and navigating the store space while engaging with customers and staff. This position requires an individual comfortable with multitasking and maintaining a balance between customer interaction, employee supervision, and operational responsibilities. The Starbucks Department Manager plays a key leadership role in motivating their team and ensuring smooth daily operation in line with corporate values and store policies.
The position is union and non-union depending on the location and includes competitive pay with a range from $17.38 to $23.71 per hour, aligned with the local minimum wage and affected by factors such as location, experience, and qualifications. Additional benefits include health insurance options such as medical, dental, and vision coverage, disability and life insurance, paid time off (PTO), sick pay accrued based on hours worked, paid holidays (9 days annually), bereavement pay, and retirement benefits like pension and 401(k) plan eligibility. These comprehensive benefits emphasize the company's commitment to supporting its employees' well-being and financial security.
Overall, this Starbucks Department Manager role offers an exciting opportunity for individuals passionate about coffee culture, excellent service, and leadership in a fast-paced environment. Candidates who thrive in customer-focused, team-oriented settings will find this position rewarding as they contribute significantly to the store's financial performance and customer satisfaction. With a strong focus on operational excellence, team development, and customer engagement, this role is crucial in maintaining Starbucks' reputation for quality and service in every cup served.
Job Requirements
- High school diploma or equivalent
- Prior customer service experience
- Ability to lead and supervise a team
- Basic math and computer skills
- Availability to work flexible hours including weekends and holidays
- Ability to stand and walk for extended periods
- Ability to lift items up to 50 lbs occasionally
- Excellent communication skills
Job Qualifications
- Ability to follow company customer service procedures
- Demonstrated prior customer service skills or related experience
- Ability to interact with customers and co-workers
- Ability to understand and follow directions
- Desired: Prior management experience
Job Duties
- Provide customer service as currently defined by the employer within the scope of the position and within company policy
- Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department
- Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department
- Provide financial reporting to Store Manager and Field Supervisor
- Ensure product quality
- Change signs and prices as directed by merchandising
- Write order in the order guidebook and enter into computer
- Check order for completeness upon arrival
- Brew coffee, tea and chocolate
- Operate electronic cash register to total customers’ final bill
- Receive payment for customer purchase and count back correct change
- Maintain cleanliness of coffee service area of the store
- Set up and maintain displays in coffee area
- Replace stock in preparation area from supply area
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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