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Starbucks Daily Operations Leader, Westfield Valley Fair - Full Time
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $21.34 - $34.94
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k
Paid holidays
performance-based incentives
Tuition Reimbursement
Employee assistance program
Job Description
Macy's, a renowned American department store with a rich history spanning over 160 years, is more than just a retail destination. It represents a legacy of innovation, tradition, and memorable experiences. Known for its iconic events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, Macy's has become an integral part of American culture. The company offers a diverse range of merchandise and provides exceptional customer service that has captivated millions of customers across the nation. Macy's prioritizes creating meaningful moments for both its customers and colleagues, fostering a unique workplace environment that is inclusive and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in retail, food service, or customer service preferred
- Must be ServSafe certified or hold a valid food handler permit per local regulations
- Capable of heavy lifting and physical activities including stooping, kneeling, crouching, climbing ladders, and lifting up to 30 lbs
- Ability to remain in a stationary position for at least two consecutive hours
- Must have close vision, color vision, depth perception, and focus adjustment
- Flexible availability including days, evenings, weekends, and holidays
- Strong commitment to safety and compliance standards
Job Qualifications
- High school diploma or equivalent
- Retail, food service, or customer service experience preferred
- ServSafe certified or possession of a food handler permit as required by state or local health department
- Strong leadership and coaching abilities
- Excellent communication and interpersonal skills
- Ability to deliver exceptional customer service
- Knowledge of food safety and sanitation standards
- Basic business acumen including sales, cost control, and cash handling
- Ability to manage multiple priorities effectively
- Positive attitude and ability to foster inclusive work environments
Job Duties
- Lead daily café operations ensuring compliance with Starbucks, Macy’s Foods Division, and health department standards for safety, sanitation, and product quality
- Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s selling behaviors
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development
- Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
- Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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