Starbucks Daily Operations Leader, Westfield Valley Fair - Full Time

Santa Clara, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $21.34 - $34.94

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid Time Off

401k

Paid holidays

performance-based incentives

Tuition Reimbursement

Employee assistance program

Job Description

Macy's, a renowned American department store with a rich history spanning over 160 years, is more than just a retail destination. It represents a legacy of innovation, tradition, and memorable experiences. Known for its iconic events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, Macy's has become an integral part of American culture. The company offers a diverse range of merchandise and provides exceptional customer service that has captivated millions of customers across the nation. Macy's prioritizes creating meaningful moments for both its customers and colleagues, fostering a unique workplace environment that is inclusive and inspiring.

The Starbucks Daily Operations Leader role within Macy's is a pivotal position responsible for the seamless operation of the licensed Starbucks café inside the store. This full-time or part-time opportunity involves overseeing daily activities to ensure professional, safe, and profitable operations aligned with both Starbucks and Macy's Foods Division standards. The leader will work closely with Baristas to deliver carefully crafted beverages and an outstanding customer experience reflective of the Starbucks brand. Key responsibilities include coaching and developing team members, maintaining a vibrant and encouraging workplace atmosphere, and supporting sales and profitability objectives. The role demands keen leadership skills to balance operational excellence with an uplifting environment for colleagues and customers alike.

Scheduled hours vary with business needs, typically including weekend shifts, and range from 12 to over 30 hours weekly depending on employment type and benefits eligibility. This position offers performance-based incentives and comprehensive benefits including 401(k) plans, medical, vision, dental, life, and disability insurance, paid time off, and holidays, ensuring employee well-being and career growth. Macy's commitment to diversity and inclusion is reflected in this role, encouraging candidates from varied backgrounds to contribute to its ongoing story of success and community engagement.

Job Requirements

High school diploma or equivalent
Previous experience in retail, food service, or customer service preferred
Must be ServSafe certified or hold a valid food handler permit per local regulations
Capable of heavy lifting and physical activities including stooping, kneeling, crouching, climbing ladders, and lifting up to 30 lbs
Ability to remain in a stationary position for at least two consecutive hours
Must have close vision, color vision, depth perception, and focus adjustment
Flexible availability including days, evenings, weekends, and holidays
Strong commitment to safety and compliance standards

Job Qualifications

High school diploma or equivalent
Retail, food service, or customer service experience preferred
ServSafe certified or possession of a food handler permit as required by state or local health department
Strong leadership and coaching abilities
Excellent communication and interpersonal skills
Ability to deliver exceptional customer service
Knowledge of food safety and sanitation standards
Basic business acumen including sales, cost control, and cash handling
Ability to manage multiple priorities effectively
Positive attitude and ability to foster inclusive work environments

Job Duties

Lead daily café operations ensuring compliance with Starbucks, Macy’s Foods Division, and health department standards for safety, sanitation, and product quality
Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s selling behaviors
Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development
Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments to meet customer requests
Monitor labor productivity to balance customer service needs with cost control
Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs
Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership
Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct
Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned