Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development programs
flexible scheduling
employee recognition programs
Job Description
Marcus Hotels and Resorts is a distinguished hospitality company known for its commitment to providing exceptional guest experiences across its portfolio of hotels and resorts. Operating under the umbrella of Marriott Standards, Marcus Hotels and Resorts emphasize quality service, professionalism, and operational excellence in the hospitality industry. With a reputation built on delivering superior guest accommodations combined with a rich array of amenities and services, this company maintains a strong focus on employee development and customer satisfaction. The organization is committed to upholding the highest standards of service, safety, and cleanliness, ensuring that every guest enjoys a memorable and comfortable... Show More
Job Requirements
- No prior experience required
- Basic mathematical skills necessary to operate a cash register and manage cash accurately
- Ability to learn up-selling techniques
- Ability to handle multiple tasks quickly and efficiently
- Ability to maintain standards for service, steps of service and departmental standards
- Dependable and reliable with flexibility to work days, evenings, weekends, and holidays
- Attention to detail
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner
- Excellent interpersonal, listening and communication skills including English proficiency
- Must be able to lift, push, pull and or carry up to 30 lbs
- Ability to stand for long periods of time
- Ability to operate a keyboard and learn Point of Sale procedures
- Ability to self-motivate during slow periods
- Ability to inform and direct guests to events throughout the hotel
- Ability to obtain and maintain required food handler certification
- Hearing and visual ability to observe and detect emergency situations
- Must represent the company professionally, well-groomed and courteously
Job Qualifications
- No prior experience required, prior Barista experience preferred
- Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges
- Ability to learn up-selling techniques
- Ability to maintain standards for service, steps of service and all departmental standards
- Ability to recite and promote a variety of menu items
- Dependable and reliable to meet the demands of a 24-hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure
- Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language to understand menus, special promotions, record orders, and communicate with guests to explain orders
- Ability to obtain and maintain an active Lancaster County Food Handler as well as any additional training / certification requirements per Marcus Hotels & Resorts, Marriott and Lancaster County
- Must be able to represent the company in a professional, well-groomed and courteous manner
Job Duties
- Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard
- Maintain condition and cleanliness of work area
- Ensure good speaking skills, maintaining composure and practicing good etiquette
- Follow standards for merchandising, stocking, rotating, and storing all products
- Ascertain guest satisfaction
- in the event of dissatisfaction, tactfully negotiate an accommodation
- Comply with accounting guidelines regarding receipt of payments, cash drawer and house bank management
- Perform all assigned side work, including but not limited to replenishing condiments and restocking service areas
- Balance house bank at the end of the shift. Retrieve and return bank from vault to workstation
- Promote excellent guest/associate rapport by responding and completing all requests promptly, efficiently, and courteously
- Perform any general cleaning tasks using standard outlet cleaning products as assigned by supervisor to adhere to health standards
- Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures
- Attend all scheduled mandatory Food and Beverage Department meetings, trainings and hotel meetings
- Perform all other related duties and special projects as requested and/or assigned
Job Location
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