Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $100,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Professional development opportunities
401(k)
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. With a dominant presence in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate also has a rapidly expanding portfolio in Europe, Latin America, and the Caribbean. Representing an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues, Highgate is known for providing expert guidance throughout all stages of the hospitality property cycle. This spans planning and development, recapitalization, and disposition. The company is also noted for its creativity... Show More
Job Requirements
- High School diploma or equivalent
- Experience in hotel or related field preferred
- Skilled in Windows and company approved spreadsheets and word processing
- Ability to work long hours when required
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- Effective verbal and written communication skills
- Ability to listen, understand and clarify concerns
- Capability to multitask and prioritize departmental functions
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as per scheduling needs
- Maintain high standards of personal appearance and grooming including nametag wearing
- Comply with Highgate Hotel Standards
- Maximize efforts towards productivity and assist in problem solving
- Effective problem handling skills
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Qualifications
- College course work in related field helpful
- Experience in a hotel or a related field preferred
- High School diploma or equivalent required
- Skilled in Windows, company approved spreadsheets and word processing
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Attentive, friendly, courteous and service-oriented manner
- Participation in hotel required meetings and trainings
- Ability to handle problems including anticipating, preventing, identifying and solving them
- Ability to understand and evaluate complex information
- Confidentiality maintenance
- Ability to perform other duties as requested by management
Job Duties
- Attend daily Highgate Hotel Business Review meeting
- Develop a full working knowledge of the operations of the hotel including Food and Beverage, Guest Services and Reservations
- Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team
- Meet or exceed set goals
- Operate the Sales Department within established sales expense budget
- Participate in required M.O.D. and Saturday office coverage as scheduled
- Initiate and follow up on leads
- Maintain and participate in an active sales solicitation program
- Monitor production of all top accounts and evaluate trends within your market
- Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
- Meet or exceed sales solicitation call goals as assigned by the Director of Sales
- Invite clients to the hotel for entertainment, lunches, tours and site inspections
- Assist in implementing special promotions relating to direct sales segments
- Assist in the preparation of required reports in a timely manner
- Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
- Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
- Use the property’s computerized sales management system to manage the hotel’s business including generating reports, entering business, blocking space and building accounts
- Meet and greet onsite contacts
- Abide by Prime Selling Time (PST)
- Develop networking opportunities through active participation in community and professional associations, activities and events
- Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up
- Entertain clients
- Handle inquiries as part of Inquiry Day Program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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