Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,200.00 - $80,300.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
wellness incentive programs
access to company discounts
Free Meals
Health Insurance
income protection
Professional Development
volunteer opportunities
Job Description
MGM Resorts International is a globally renowned leader in the hospitality and entertainment industry, known for its vibrant resorts, casinos, and entertainment venues. MGM Springfield, situated in Springfield, Massachusetts, stands out as a premier destination combining luxury, excitement, and world-class dining. This resort offers guests a unique and immersive experience, blending exceptional accommodation, entertainment, and culinary offerings within a stunning environment designed to delight and entertain visitors from all walks of life. MGM Resorts is committed to fostering a dynamic and inclusive workplace, where employees are encouraged to develop their careers and contribute to a culture of innovation and excellence.
The role of Sr. Restaurant General Manager at MGM Springfield is a pivotal leadership position ideal for an experienced hospitality professional looking to lead one of the resort's high-profile dining venues. This role requires a seasoned manager with 4 to 5 plus years of experience overseeing multiple departments within both high-volume casual dining environments and upscale fine-dining settings. The Sr. Restaurant General Manager will be responsible for driving operational and financial results while ensuring the highest quality guest experiences that align with the MGM Resorts brand standards. This opportunity offers a chance to work in a fast-paced, vibrant setting where passion for exceptional service meets the energy of a world-class entertainment destination.
As the Sr. Restaurant General Manager, you will oversee every aspect of restaurant operations including labor management, scheduling, inventory control, marketing strategies, and guest service standards. You will collaborate closely with the Executive Chef to develop business plans that propel the restaurant to exceed both short-term and long-term goals. This leadership role demands ownership of policies, pricing, training programs, and compliance with health and sanitation guidelines while maintaining an engaging, diverse, and cooperative workplace environment. The successful candidate will have a hands-on approach to managing human resources responsibilities, focusing on team development, performance feedback, hiring practices, and succession planning, all while upholding MGM Resorts’ commitment to diversity and inclusion.
Beyond operational leadership, this role requires regular interaction with guests to ensure satisfaction and to address any service concerns promptly. The Sr. Restaurant General Manager will work intimately with culinary teams to coordinate smooth service delivery between the kitchen and dining areas. The ideal candidate will bring a strong knowledge of food and beverage products, menu items, and restaurant operational technology. This position also offers a competitive salary ranging from $60,200 to $80,300 annually, alongside eligibility for the company’s incentive plan and comprehensive benefits including medical, dental, vision, life insurance, 401(k) plans, and paid time off. If you are passionate about hospitality and keen to join a premier resort team dedicated to excellence and guest satisfaction, this role at MGM Springfield is an exciting next step for your career.
The role of Sr. Restaurant General Manager at MGM Springfield is a pivotal leadership position ideal for an experienced hospitality professional looking to lead one of the resort's high-profile dining venues. This role requires a seasoned manager with 4 to 5 plus years of experience overseeing multiple departments within both high-volume casual dining environments and upscale fine-dining settings. The Sr. Restaurant General Manager will be responsible for driving operational and financial results while ensuring the highest quality guest experiences that align with the MGM Resorts brand standards. This opportunity offers a chance to work in a fast-paced, vibrant setting where passion for exceptional service meets the energy of a world-class entertainment destination.
As the Sr. Restaurant General Manager, you will oversee every aspect of restaurant operations including labor management, scheduling, inventory control, marketing strategies, and guest service standards. You will collaborate closely with the Executive Chef to develop business plans that propel the restaurant to exceed both short-term and long-term goals. This leadership role demands ownership of policies, pricing, training programs, and compliance with health and sanitation guidelines while maintaining an engaging, diverse, and cooperative workplace environment. The successful candidate will have a hands-on approach to managing human resources responsibilities, focusing on team development, performance feedback, hiring practices, and succession planning, all while upholding MGM Resorts’ commitment to diversity and inclusion.
Beyond operational leadership, this role requires regular interaction with guests to ensure satisfaction and to address any service concerns promptly. The Sr. Restaurant General Manager will work intimately with culinary teams to coordinate smooth service delivery between the kitchen and dining areas. The ideal candidate will bring a strong knowledge of food and beverage products, menu items, and restaurant operational technology. This position also offers a competitive salary ranging from $60,200 to $80,300 annually, alongside eligibility for the company’s incentive plan and comprehensive benefits including medical, dental, vision, life insurance, 401(k) plans, and paid time off. If you are passionate about hospitality and keen to join a premier resort team dedicated to excellence and guest satisfaction, this role at MGM Springfield is an exciting next step for your career.
Job Requirements
- High school diploma or GED or equivalent
- 2+ years of prior relevant experience
- Must have open availability to include weekends and holidays
- Previous experience managing employees under a collective bargaining agreement is preferred
- Previous experience working in a high-volume restaurant or luxury/fine-dining environment is preferred
Job Qualifications
- High school diploma or GED or equivalent
- 4-5+ years managing multiple departments in high-volume casual and fine-dining environments
- Strong leadership and team development skills
- Proven track record in operational and financial performance management
- Excellent guest service and communication skills
- Experience collaborating with culinary teams
- Knowledge of health, sanitation and safety standards
- Ability to manage human resources including hiring, training, coaching and compliance
- Familiarity with collective bargaining agreements preferred
- Open availability including weekends and holidays
Job Duties
- Owns, leads and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability
- Co-owns (with Executive Chef) the restaurant’s business plan and represents the restaurant in divisional, property or corporate meetings
- Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff
- Owns restaurant’s execution of F&B and/or company-wide initiatives and programs
- Maintains highest standards of health, sanitation and cleanliness within all areas of Beverage
- Completes all company compliance training by restaurant staff
- Manages Human Resources for Restaurant including creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction
- Handles quality hiring, training and succession planning processes
- Ensures compliance with company policies, legal requirements, employment law, and collective bargaining agreements
- Frequently interacts with guests to ensure satisfaction and enjoyment of dining experience
- Reacts to guest complaints and takes appropriate action
- Manages guest feedback channels
- Collaborates with Executive Chef and culinary team to ensure seamless service experience between kitchen and dining room
- Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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